People Management Training

Making Business Matter
Course summary
Corporate Training for Teams
2 days
Course Dates
United Kingdom
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Course description

People Management Training

One of the main reasons people quit their jobs is because of a bad boss or immediate supervisor. This course is CPD accredited and it focuses on the real issues facing managers today. It looks at issues like how to have tough conversations and how to manage the friend/colleague reporting lines.

The course consists of 1+1 classroom days, 6 months apart with support in between these days. Making Business Matter uses Sticky Learning, a unique training method delivered by a world-class tutor that has a wealth of experience in the UK Grocery Industry.

The course provides managers with the techniques, tools and confidence to better deal with situations leading to improvements in team performance.

Learning objectives

Participants will be able to:

  • Offer and receive feedback that is ‘clear on issues and kind on people’.
  • Set clear and meaningful performance expectations.
  • Conduct a challenging performance conversation.
  • Deliver a piece of motivational praise effectively.
  • Demonstrate the skills and process of an effective coaching conversation.
  • Identify current delegation opportunities and receive coaching on the approach to turn them into actions.

Suitability - Who should attend?

This course is suitable for retailers to the UK supermarkets.

Training Course Content

Course content

  • Refresh on ‘Learning To Learn’
  • The Flexible Manager: Adapting your management style Sit-Lead / Hay Model
  • Setting clear and meaningful performance expectations
  • The skills of effective feedback – BOOOST, ART and/or SBI
  • Conduct a challenging conversation
  • The skills and process of Coaching
  • What motivates my team? Motivation survey
  • The Pygmalion Effect – the power of encouraging feedback
  • The what’s and how’s of delegation
  • Co-coaching: exploring delegation opportunities


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About provider


Making Business Matter (MBM) is the soft skills training provider to the UK Grocery Industry, helping Suppliers to win more business. They choose MBM because of its money back guarantee, relevant experience, and because MBM makes their learning stick. The problem...

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Contact info

Making Business Matter

Sticky Learning House, 5 Cheshire Road
Thame, Oxfordshire OX9 3LQ

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Average rating 5

Based on 2 reviews.

Alan Chapman
“I’ve been fortunate enough to work with MBM over a number of years on both category and people projects. Das and his team have added immense value to the process, and to my own personal development, on every occasion, and I cannot recommend them highly enough”.
Andy Jenkins
“I have been working with MBM for over a decade. During that time they have worked together with me and my Sales and Marketing team on both category projects and people development. I have come to trust that when they say they will do something they will, they bring me solutions, and not problems, and can be relied upon to do a great job. My rec...
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