Managing Conflict

Mastery Associates
Course summary
1 day
Full time
Corporate Training for Teams
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
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United Kingdom
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Course description

Managing Conflict

A 1-day practical Managing Conflict workshop, designed to enable managers to pre-empt and manage difficult relationships in, and with, their teams. Conflict between Individuals and teams damages relationships and ultimately the effectiveness of an organisation. In this energetic workshop we utilise case studies and personal experiences to explore the different types of interpersonal conflict and how to manage these. Participants learn the skills to practically deal with ‘difficult’ people and circumstances so the team can function with optimum harmony and productivity.

Please note:

All Managing Conflict courses are available as face to face or virtual / online delivery. Please contact the provider for more information. 

Suitability - Who should attend?

Anyone who leads or manages a team, especially those new to a team. This Managing Conflict course is of huge benefit to all those who achieve results through others. Also valuable for anyone who:

  • Has line management responsibility
  • Leads a team
  • Has supervisory responsibility for peers or colleagues
  • Wants more confidence in dealing with pre-empting or managing conflict
  • Has to deal with situations including consistent lateness, bullying, inappropriate humour or aggressive behaviour
  • Wants to be more assertive with their colleagues
  • Wants to take control of situations where colleagues or others become aggressive

Training Course Content

Participants will leave the Managing Conflict workshop with strategies and practical actions to:

  • Differentiate between healthy and unhealthy conflict
  • Recognise the costs of not dealing with unhealthy conflict
  • Confidently establish the root cause of issues using the Iceberg of Conflict
  • Quickly recognise triggers and act when conflict is occurring in their team
  • Identify unhealthy conflict and recognise how this escalates
  • Deal assertively with individuals in conflict
  • Demonstrate the key attitudes and skills required to prevent and cure conflict
  • Differentiate between five styles of handling conflict
  • Flex their style to deal with conflict in the most effective way
  • Increase assertiveness with those displaying aggressive and passive-aggressive behaviours
  • Develop collaborative approaches to manage conflict in the workplace

This Managing Conflict course enables participants to hone the essential attitudes and skills to confidently deal with conflict. It provides a safe environment in which to discuss and practice dealing with conflict in the workplace, either through prevention or cure.

Why choose Mastery Associates

96% of course participants would recommend us

Over 75,000 course participants trained

100% 5-star Google reviews

About provider


Mastery help organisations of all sizes improve their colleagues' capability and results through high-impact learning and development workshops. Our experienced team of consultants specialise in leadership, management and soft skills to build participants' awareness, understanding and confidence across key disciplines....

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Contact info

Mastery Associates

76 King Street
M2 4NH Manchester

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Average rating 4.9

Based on 9 reviews.

A really good opportuntity to talk about our own experiences and get practical advice. Thank you.
Interesting and useful session.
Good content and delivered knowledgeably.
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