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Assertiveness

Maximum Performance
Course summary
Professional Training
1 day
495 GBP excl. VAT
Full time
Online courses
Course Dates
Online courses
495 GBP
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Maximum Performance

Course description

Assertiveness

When people are assertive they portray a strong, confident image and can put their views across while still taking other people’s opinions into account.

Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.

In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!

Outcome / Qualification etc.

  • Recognise the differences between assertive, aggressive and passive behaviour
  • Understand the impact your behaviour has on people
  • Make assertive requests – and follow up effectively
  • Say ‘no’, where appropriate
  • Be more assertive in meetings
  • Give negative feedback – without giving offence

Training Course Content

Why be assertive?

Assertiveness defined

  • What is assertiveness?
  • Why does it matter?
  • The assertiveness spectrum
    • Passive
    • Assertive
    • Aggressive
  • Skills practice: demonstrating the spectrum

Channels of assertiveness

  • The three channels of assertiveness
    • What we show
    • What we say
    • How we sound
  • The ‘I’m OK / you’re OK’ model
    • Avoiding non-assertive behaviour as a default position
  • Skills practice: confidently stating your opinion

Assertive language

  • The importance of direct communication
  • The problems with indirect communication
  • Skills practice: standing your ground
  • ‘Wimp talk’v‘power talk’
    • ‘Wimp talk’ quiz
  • Voice
  • Body language
  • Skills practice: making assertive requests

Refusing requests and saying ‘no’

  • The hardest word
  • When to use it…
  • … and how

Assertive follow-up

  • Empathic assertion
  • The broken record technique
  • Keeping body language consistent with verbal
  • Skills practice: making assertive requests
  • Self-disclosure and empathy
  • Escalating requests

How to disagree without being disagreeable

  • The 3As model
    • Acknowledge
    • Agree
    • And (not ‘but’)
  • Skills practice: disagreeing in an assertive way

How to be assertive in different situations

  • How to raise an issue
    • How to be proactive and assertive with your manager
    • Barriers
    • Skills practice: suggesting a change
  • How to give negative feedback
    • Have the right mindset
    • Have a framework
    • Skills practice: giving feedback to a colleague
  • How to be assertive in a meeting
    • Why do it
    • How to do it
    • Skills practice: group exercise

Actions and next steps

  • Review
  • Personal action planning
  • Next steps

Get Inspired! Watch the Video

About provider

Maximum Performance

At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including public courses, in-house training, webinars and virtual classrooms. We...


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Maximum Performance

23 The Foresters Burgundy House
AL5 2FB Harpenden Hertfordshire

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