Course description
Coaching Skills for Line Managers
Practical tips for everyday coaching ‘in the moment’
Performance coaching develops people’s capabilities, improves effectiveness and enhances productivity.
It also encourages ownership and responsibility, leading to staff being happier and more motivated.
Managers will leave this programme with lots of tools and techniques they can use immediately – together with increased confidence in their ability to develop people effectively.
Outcome / Qualification etc.
- Understand the difference between coaching and training
- Recognise the value of using a coaching style on a daily basis
- Enhance your questioning and listening skills
- Learn how to use the GROW model of coaching
- Boost your confidence in using your coaching skills as a manager
Training Course Content
What is performance coaching?
- An essential management skill
- Coaching, mentoring, training and counselling – what’s the difference?
- Benefits of coaching
- To the individual
- To the manager
- To the organisations
When to coach, when not to coach
- Recognising ‘coachable moments’
- The challenges of ‘top-down’ change
- Using coaching when someone has a problem or question
Key coaching skills – and when to use them
- Effective questioning
- The NLP model of communication
- Questioning exercise
- Effective listening
- Listening exercise
- Giving feedback using coaching
- The See/Saw model
- Motivation using coaching
Structuring a coaching session
- Focus
- Outcomes
- Beginning > middle > end
- Coaching for motivation exercise
Using the GROW model
- Sir John Whitmore’s model
- Goal
- Reality
- Options
- Way forward
- ‘Homework’
- Adapting GROW to ‘coachable moments’
Making coaching sustainable
- Using ‘structures’ to create habits
- The power of habit: cue > routine > reward
- Increasing choice
- Using coaching ‘experiments’ to deal with the ‘fear of failure’
- Creating a coaching culture
Actions and next steps
- Review
- Personal action planning
- Next steps
Course delivery details
Format
Designed as a highly interactive 45-minute webinar for groups of 6 to 8, or 60 minutes for groups of up to 12, or 90 minutes for groups of up to 20.
About provider
Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including public courses, in-house training, webinars and virtual classrooms. We...
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Maximum Performance
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