Course description
Free Webinar: Honest Conversations
What do we mean by an ‘honest’ conversation? Why do often find it ‘difficult’?
This session will help you develop your confidence and clarity when having honest conversations and giving feedback.
It’s an opportunity to enhance your existing skills in having difficult conversations, structuring information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. It will help you understand which types of conversation you struggle the most with – and how to manage them better.
Training Course Content
Introduction
- Objectives and agenda
- What is a difficult conversation?
- The role emotions play
Planning and preparing
- Where most conversations go wrong
- The A to B model for structuring your honest conversation
- The ladder model
Giving great feedback
- How to structure feedback using the see/saw model
- Case study
Action plan and next steps
- Summary of key learning points
- Reflection on next steps
- Planning for implementation of learning in the workplace
- Personal action planning
- Next steps
Course delivery details
All webinars run on Zoom from 10:00-10:45 UK time (unless otherwise stated).
Expenses
Please contact the institue for more information regarding tuition fees.
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About provider
Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including public courses, in-house training, webinars and virtual classrooms. We...
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Maximum Performance
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