Honest Conversations

Maximum Performance
Course summary
Professional Training
1 day
495 GBP excl. VAT
Online courses
Course Dates
Online courses
495 GBP
Enquire for more information
Maximum Performance

Course description

Honest Conversations

Giving and receiving feedback – with confidence, grace and clarity

Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.

We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.

We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us – and, indeed, with those to whom we report. This very popular programme is the answer.

Outcome / Qualification etc.

  • Have an understanding of what honest conversations are and why they’re important
  • Be able to identify and manage your emotions
  • Develop strategies for getting key messages across
  • Enhance your ability to give feedback effectively

Training Course Content

What’s a difficult conversation? What’s an honest conversation? And what’s the difference?

  • What makes a conversation ‘difficult’?
  • What makes for an ‘honest’ conversation?
  • Why they’re not the same

The role emotions play

  • What neuroscience tells us about how our emotions work
  • How certain situations can prompt strong reactions
  • The NLP model of communication and how our brains will delete, distort and generalise information based on our own unique map of the world
  • The belief cycle
  • Techniques for identifying your emotions and managing them

Understanding your purpose

  • Where most conversations go wrong
  • Are you looking for them to change behaviour, to understand new information, to influence them or to express your feelings?
  • The A to B model for structuring your honest conversation

Giving and receiving feedback

  • The benefits of giving and receiving feedback
  • How emotions play a role in feedback
  • How to structure feedback using the See/Saw Model
  • How giving positive feedback can be just as difficult for some people
  • How to manage your emotions and accept feedback with grace
  • Keeping focused on the positives

Raising issues

  • How to build up to an honest conversation
  • Maintaining rapport while raising issues
  • The LADDER model for planning and executing the discussion

Empathy and understanding others’ perspectives

  • How a perceived lack of understanding and empathy raise the temperature
  • Practical techniques for ‘standing in the other’s shoes’
  • Effective questioning and listening
  • The role of positive intentions and values in honest conversations

Making sure you get it right

  • The ‘must haves’ for effective honest conversations
  • Unconscious biases
    • Affinity bias
    • Attribution bias
    • Conformity bias
    • Confirmation bias
    • Gender bias
  • Factual inaccuracies
  • The Ladder of Inference as a model for taking a fact-based approach

Actions and next steps

  • Review
  • Personal action planning
  • Next steps

Course delivery details


Designed as a highly interactive 45-minute webinar for groups of 6 to 8, or 60 minutes for groups of up to 12, or 90 minutes for groups of up to 20.

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About provider

Maximum Performance

At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including public courses, in-house training, webinars and virtual classrooms. We...

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Maximum Performance

23 The Foresters Burgundy House
AL5 2FB Harpenden Hertfordshire

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