Performance Management

Maximum Performance
Course summary
Professional Training
1 day
495 GBP excl. VAT
Online courses
Course Dates
Online courses
495 GBP
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Maximum Performance

Course description

Performance Management

How to get the best out of your people

Every organisation has people who are high-performing with lots of potential for career progress.

They also have under-performers who can often take up a lot of valuable management time as well as affecting the motivation of the rest of the team.

In this highly practical and interactive course, you will learn how to continue to develop and stretch high achievers and manage under-performers effectively.

Addressing some of the common causes of under-performance and lack of motivation will help everyone in your team, free up your own time, allow you to spend more time with your good- and high-performers, and help you achieve better results all round.

Outcome / Qualification etc.

  • Understand the importance of assessing performance potential
  • Acquire strategies for dealing with different types of performance
  • Be able to focus as much on your high achievers as on your under-performers

Training Course Content

Why manage performance?

  • The cost to the organisation, the team and you, their manager, of losing high-performers
  • The cost of failing to manage under-performers

The performance potential matrix

  • A clean and simple way of identifying the performance levels of the people in your team
  • What does high-, mid- and low-performance look like in your organisation?
  • Gathering information to support performance management

Managing and developing high performers

  • Why high-performers sometimes leave – how to spot the warning signs and avoid it
  • How to engage and motivate high-performers
  • Using the 9-box grid

Managing and developing the ‘backbone’

  • How to manage people who are happy where they are
  • How to keep them motivated

Managing highly capable people who lack motivation

  • Performance tends to ebb and flow for us all
  • How can you tell when motivation is taking its toll on performance?
  • What can you do about it?

Managing underperformers and the impact this has on others

  • The impact under-performers have on the team around them
  • Planning a conversation around under-performance

The performance management cycle

  • The cycle
  • The importance of managing performance daily
  • Why communicating expectations and standards up-front is essential
  • The importance of timely feedback
  • Understanding the causes of under-performance
  • Using and understanding competencies

Taking a coaching approach to performance management

  • How to build rapport and trust
  • Why a coaching approach is more effective than just ‘telling it like it is’
  • The importance of effective questioning and active listening

Reviewing performance – how to give effective feedback

  • The importance of being specific when you give feedback
  • The importance of balance and feedback being for them, not you
  • Being clear in your feedback so they can use it to improve
  • The BIF-S model for delivering useful feedback

Setting SMART objectives

  • What are they?
  • Why use them?
  • How to cascade them

Actions and next steps

  • Review
  • Personal action planning
  • Next steps

Course delivery details


Designed as a highly interactive 45-minute webinar for groups of 6 to 8, or 60 minutes for groups of up to 12, or 90 minutes for groups of up to 20.

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About provider

Maximum Performance

At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including public courses, in-house training, webinars and virtual classrooms. We...

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Maximum Performance

23 The Foresters Burgundy House
AL5 2FB Harpenden Hertfordshire

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