Conflict Resolution

Media Training
Course summary
1 day
449 GBP excl. VAT 349 - 449 GBP excl. VAT
London, Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Conflict Resolution

Understand the triggers of conflict and how reactions can resolve or provoke a situation. Minimise both the damage to relationships and the loss of productivity in the workplace.

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.

This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including team dynamics which are not covered in this public course.

By the end of this course, delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.

You need no previous experience to attend this course.

Outcome / Qualification etc.

Awards: Certificate of Achievement

What Will I Learn?

  • Where conflict may occur
  • Using emotional intelligence
  • Verbal and non-verbal communication
  • Identifying causes of conflict
  • Managing conflict solutions

Training Course Content


  • The key components of conflict
  • Recognising the different stages in an escalating conflict
  • When to expect to achieve resolution to a conflic
  • Recognising situations where conflict may be about to occur

Emotional Intelligence

  • What is Emotional Intelligence?
  • How can Emotional Intelligence be used in situations of conflict

Employing your Emotional Intelligence

  • Self-awareness of personal emotions, triggers and default behaviours.
  • Self-management of personal emotions, triggers and default behaviours.
  • Observation and awareness of the other parties� behaviours and needs in moments of conflict.

Verbal and non-verbal communication

  • Understanding and using body language to influence conflict resolution
  • Using your tone and voice to influence conflict resolution
  • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
  • Understanding your preferred conflict management style

Dealing with a conflict

  • Identifying specific cause(s) of a conflict
  • Stating individuals wantsSuggesting and proposing solutions
  • Using consequences
  • De-escalating a conflict situation
  • Managing solutions without loss of integrity

Course delivery details

The following delivery options are available for this course:

  • Classroom at London Bridge
  • Online, live from anywhere

Why choose Media Training

25+ years of experience

Average class size of 6

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About provider

Media Training 

What makes a great course?  When we opened our first centre 25 years ago, we asked ourselves this question. We've spent every day since perfecting the answer. We offer over 100 instructor-led courses that you can choose to attend either...

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Media Training

Butler's Wharf Building
36 Shad Thames
SE1 2YE London United Kingdom

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