Telephone Selling

MLP Training
Course summary
Length: 1 day
Price: 375 GBP excl. VAT
Language: English
Location: Manchester
Next available date: 05/12/2017 - Manchester
Provider: MLP Training plus
Course type: Open / Scheduled

Course Description

Telephone Selling course

Telephone Selling One day course - MLP Training - Manchester

This course will provide delegates with the advantage of being able to turn phone calls into orders and persuading prospects to become customers. The course has been designed for telesales professionals who need a competitive advantage that will set them apart from the competition. This course will instill the skills and confidence needed to outsell an organisation's competitors. These important skills include being able to make calls, ask the right questions, overcome objections and successfully close sales. 

Suitability - Who should attend?

This course is aimed at telesales professionals whom are responsible for key accounts and customer lead generation. 

MLP Training Venue

Course delegates will be able to develop their skills in MLP Training's excellent training suites then relax and enjoy fine dining and friendly service set in a tranquil location amongst 50 acres of beautiful lakeside gardens and parkland. The venue is located at The Bolholt Country Park Hotel, Bury BL8 1PU

Training Course Content

The course will cover the following topics:

    • Set goals   

    • Prepare physically and mentally   

    • Handle incoming and outgoing calls   

    • Up Sell & Cross Sell   

    • Build personal confidence   

    • Plan your calls   

    • Get past the Gate Keeper   

    • Build a quick rapport   

    • Develop powerful and convincing dialogues   

    • Control the conversation   

    • Gain questioning and listening skills   

    • Identify needs   

    • Use Emotional Intelligence   

    • Present the solution   

     • Trial close   

     • Handle objections   

     • Close   

      • Follow up   

      • Write an Action Plan.


The course fee is divided as follows for participants from the same organisation: 

1-2 Delegates £375 + VAT per person
3-4 Delegates £295 + VAT per person
5+ Delegates £249 + VAT per person

Course fees include lunch, refreshments and all course materials.

Provider: MLP Training

MLP Training

MLP Training helps delegates achieve their goals and become the best that they can be, developing their sales and business management skills. The open courses and in-house training solutions provided by MLP TrainingĀ fit an organisation'sĀ business needs and help delegates develop...

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Contact information for MLP Training

MLP Training

16 Greenmount Drive, Greenmount
BL8 4HA Bury, Lancashire

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