Dealing with Difficult Behaviour

MPW Learning
Course summary
Corporate Training for Teams
2 days
Corporate Training for Teams
Course Dates
Online courses
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United Kingdom
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Course description

Dealing with Difficult Behaviour - An in house 2-day People & Performance Management training

With interpersonal relations and communication skills at the core of leadership and management, it is vital that management professionals are able to adequately deal with a spectrum of people and behaviours. This interactive two-day training course  is designed to provide people managers with the interpersonal skills required to manage difficult people.

Careful handling of performance issues is a regular aspect of today's management practices. Whether it be related to motivation or problem of attitude, job performance is likely to be affected. This training course provides insight to principles and techniques required to recognise and deal with difficult behaviour as well as offer support and resolution.

Suitability - Who should attend?

This training programme delivered by MPW Learning is suitable for management professionals who wish to develop adequate approaches to dealing with difficult people in their workplace.

Training Course Content

This professional training in Dealing with Difficult Behavior will cover the following units:

  • When is it appropriate?
  • Helping style matrix
  • Performance model
  • Effective listening skills
  • Questioning techniques
  • What would you do if…
  • Transactional analysis
  • Life positions
  • Interventions and structure
  • Action planning


MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.

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About provider

MPW Learning - Training Experts in Leadership and Business Development

MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...

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MPW Learning

Regency House 3 Albion Place
NN1 1UD Northampton

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