Mediation for Managers

MPW Learning
Course summary
2 days
Corporate Training for Teams
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
Enquire for more information

United Kingdom
Enquire for more information
MPW Learning Banner Image

Course description

Mediation for Managers - An in house 2-day Negotiation training course with MPW Learning

This two-day Mediation training course is designed to provide managers with the interpersonal skills required to deal with and manage conflicts in difficult situations.

Changes to organisational frameworks and legislation require that managers act as informal mediators between staff members and external partners. This can be a daunting prospect due to the uncertainty of how to deal with such scenarios.

This training course provides managers with the skills and tools to effectively mediate and resolve grievances in the workplace, before they escalate, thus saving time and money by ensuring that their team remains as productive.

Suitability - Who should attend?

This training programme delivered by MPW Learning is suitable for managers who wish to build skills in mediation and conflict resolution in the workplace.

Training Course Content

This professional training course in Mediation will cover the following units:

  • The need for mediation in the workplace.
  • The definition of workplace mediation.
  • When to use mediation and when to proceed to the formal grievance procedure.
  • The benefits of using mediation as a tool to resolve disputes.
  • The skills required to mediate.
  • The principles of the mediation process.
  • The mediation model.
  • Active listening.
  • Questioning skills.
  • Remaining neutral and impartial.
  • Mediation practice.


MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

MPW Learning - Training Experts in Leadership and Business Development

MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...

Read more and show all courses with this provider

Request info

Fill out your details to find out more about Mediation for Managers.

  Contact the provider

  Get more information

  Register your interest

Country *

Contact info

MPW Learning

Regency House 3 Albion Place
NN1 1UD Northampton

 Show phone number

Request information

Find out more about this Mediation for Managers course - simply fill out your details:

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Case Study
Leadership Pathway Programme & M...

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

Read more
Find more courses here