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Mediation for Managers - Online

MPW Learning
Course summary
3 hours
English
Online courses
Next available date: Enquire for more information - Online courses
Professional Training
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Course description

Mediation for Managers – Online

Changes to legislation mean that many managers will now be expected to act as informal mediators. This can be a daunting prospect due to the uncertainty of how to deal with such a situation. This session aims to give managers the skills and tools to effectively mediate and resolve grievances in the workplace before they escalate, saving time and money to ensure their team remains as productive as possible.

Suitability - Who should attend?

For any manager who need to mediate and resolve disputes between their staff.

Training Course Content

  • The need for mediation in the workplace
  • The definition of workplace mediation
  • When to use mediation and when to proceed to the formal grievance procedure
  • The benefits of using mediation as a tool to resolve disputes
  • The skills required to mediate
  • The principles of the mediation process
  • The mediation model
  • Active listening
  • Questioning skills
  • Remaining neutral and impartial

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About provider

MPW Learning - Training Experts in Leadership and Business Development

MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...


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MPW Learning

Regency House 3 Albion Place
NN1 1UD Northampton

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