Course description
Level 2 Course in Understanding Retail Operations
If you work in retail, it's important that you're fully trained and equipped to meet customers' needs. Our level 2 course in Understanding Retail Operations covers everything from the selling process to retail law to handling customer complaints. It's a great way to make sure you have the skills you need to do your job. This fully online course lets you carry out training in your own time, whenever and wherever is most convenient for you.
Outcome / Qualification etc.
Awarding Body
NCFE
Training Course Content
- Develop understanding of the different aspects of the retail industry
- Learn about customer payments and the selling process
- Understand how to provide good customer service
- Learn how to deal with queries and complaints
- Gain an understanding of basic retail law and the importance of correct stock control
Course delivery details
Course Delivery: Online | Paper-based
About provider
Need 2 Succeed
Works with individuals and agencies to inspire excellence, encourage outstanding leadership and animate communities. Need 2 Succeed set up in March 2006 to offer accredited training, consultancy and project management service on various solutions to help develop staff teams working...
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Need 2 Succeed
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