Admin, PA and Secretarial Certificate

New Skills Academy
Course summary
7.5 hours
100 GBP
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Admin, PA and Secretarial Certificate

This course is a guide for those interested in working as any kind of administrator in an office setting. This includes personal assistant (PA) and secretarial positions. It’s also ideal for those who currently hold administrative positions and want to expand their skills in order to learn new tips and tricks.

In each module, the course will evaluate a specific skill that is necessary in every administrative position. We will go over general skills, such as customer communication and confidence in the workplace, as well as more specific skills, such as business writing and useful computer applications.

Participants in this course will acquire valuable information that is directly applicable to any administrative position. Whether they be as a PA or a secretary, jobs in administration deal with many aspects of a business.

Employees in these positions have to deal with senior staff and customers, as well as other businesses. In order to do so effectively, they need to have a wide array of skills that address all these areas.

This course offers a deeper look at these necessary abilities and leaves students able to do their administration jobs with greater ease, skill and confidence.

Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What You Will Learn:

  • Valuable skills that will help in any administrative position
  • How to use Microsoft Outlook and Excel
  • How to communicate with senior staff
  • How to communicate with customers and clients in a professional manner
  • How to manage your time and keep organised in your job
  • Benefits of Taking This Course:

  • Gain valuable skills that are attractive to employers
  • Gain tips and tricks that are useful in the workplace and can help you carry out your job more effectively
  • Learn about everything that a PA or secretarial job entails
  • Learn how to conduct business online, on the telephone and in person
  • Improve your confidence in the workplace to enable you to become a better employee
  • On completion of the course, you will be awarded a certificate.

    Training Course Content

    Course Modules/Lessons

    • Module 01: Introduction and Calendar Management
    • Module 02: Writing Letters, Faxes and Emails in a Business Setting
    • Module 03: Telephone Skills and Building Your Self-confidence
    • Module 04: Making Travel Arrangements and Invoicing
    • Module 05: Time Management and Efficient Filing
    • Module 06: Customer Care and Dealing with Complaints
    • Module 07: Planning Ahead, Presenting and Proofreading
    • Module 08: Typing and Word Processing
    • Module 09: A Quick Look at Microsoft Outlook and Excel
    • Module 10: Organising Meetings and Effective Communication

    About provider

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...

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    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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