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Call Centre Skills Certificate

New Skills Academy
Course summary
0.7 hours
20 GBP
Online courses
Next available date: Inquire for more information - Online courses
Professional Training

Course description

Call Centre Skills

 
Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff!

From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!

You Will Learn:

  • The personal traits you need to land the call centre job of your dreams
  • Vital categories of knowledge to help you during your interview and call centre career
  • How to ensure that call centre candidates have what it takes to perform their job
  • How to further your call centre career by improving your knowledge and personal traits
  • Benefits of Taking This Course:

  • You will land the call centre job of your dreams
  • You will improve your chances of being promoted and rising through the ranks
  • You will increase productivity and profit by employing the best candidates
  • You will avoid uncomfortable interviews and the disappointment of not being selected
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    Outcome / Qualification etc.

  • The personal traits you need to land the call centre job of your dreams
  • Vital categories of knowledge to help you during your interview and call centre career
  • How to ensure that call centre candidates have what it takes to perform their job
  • How to further your call centre career by improving your knowledge and personal traits
  • Training Course Content

  • You will land the call centre job of your dreams
  • You will improve your chances of being promoted and rising through the ranks
  • You will increase productivity and profit by employing the best candidates
  • You will avoid uncomfortable interviews and the disappointment of not being selected
  • About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...


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    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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