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Closing Techniques Certificate

New Skills Academy
Course summary
8 hours
40 GBP
Online courses
Next available date: Inquire for more information - Online courses
e-learning / Online / Distance

Course description

Closing Techniques Certificate

In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-

  • What is meant by the term “closing positively”.
  • Why it is so important to learn how to bring about positive sales closure.
  • The importance of timing and pace, in a successful sales pitch.
  • How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
  • General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
  • Why you need not feel put off at the first sign of a “No”.
  • The most common sales objections and how to move past them.
  • How deadlock situations arise in sales situations and how they can be resolved.
  • How to tell when you should walk away and when you should negotiate.
  • How to defend an offer and emphasise the benefits of the stated terms and conditions.
  • How to ask the right questions, so that you understand your buyer’s place within the buying process.
  • How to use timing, to increase the chance of closing the sale.
  • Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
  • How you can cross sell products or services.
  • How to diffuse tension and misunderstandings that may occur during the buying process.
  • Why credibility is vital, when it comes to making sales.
  • How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
  • How you can mirror prospects’ body language, to increase feelings of rapport.
  • The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
  • How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
  • Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
  • The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
  • How to write and present a sales pitch.
  • How to react to a potential buyer’s comments, concerns, or suggestions.
  • How to sharpen your communication skills and increase the chance that you will close the sale.
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    About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...


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    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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