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Communication Bundle Diploma

New Skills Academy
Course summary
21 hours
100 GBP
English
Online courses
Next available date: Enquire for more information - Online courses
e-learning / Online / Distance

Course description

Communication Bundle Diploma

Communication Skills Certificate

In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace. You will learn why communication skills are so important, and the factors that influence how well others will respond to your message. You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds. You will consider the role of verbal and non-verbal communication throughout the course.

Handling Difficult People and Situations

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.

Understanding why people act in a difficult manner and how to resolve the problems. This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

Learning Impressive Telephone Techniques Certificate

Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty.

The content of this course is written in a clear, concise way and is broken down into manageable modules centred on key themes. The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.

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Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

On completion of the course, you will be awarded a certificate.

Training Course Content

Course Modules/Lessons

Communication Skills Certificate

  • Module 1: What Is High Impact Communication?
  • Module 2: Setting The Scene For High Impact Communication
  • Module 3: Using Body Language for Impact
  • Module 4: The Power of Positive Language
  • Module 5: Listening Skills

Dealing with Difficult People and Situations Certificate

  • Module 1: Developing an understanding of human behaviour
  • Module 2: Handling difficult people
  • Module 3: Dealing with difficult situations
  • Module 4: Interpersonal Skills for handling difficult People
  • Module 5: Personal Development

Learning Impressive Telephone Techniques Certificate

  • Module 1: Creating a Professional Image
  • Module 2: Developing Your Telephone Style
  • Module 3: Controlling the Telephone Process
  • Module 4: Developing Flexibility
  • Module 5: Personal Development

About provider

New Skills Academy

New Skills Academy

Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...


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Contact info

New Skills Academy

Hertford Rd, Ware
SG12 9LH Hertfordshire

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