Complaints Handling Certificate

New Skills Academy
Course summary
0.7 hours
20 GBP
Online courses
Next available date: Inquire for more information - Online courses
Professional Training

Course description

Complaints Handling

It is a popular idea that bad news spreads faster than good news. When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences.

Hence, the need for proper complaints handling as a recovery process. Proper complaints handling allows for a second chance to put things right for your customers.

In most cases, the customer is key, and losing one could result in you losing many more. You are expected to carefully listen to the customer, admit your faults, accept responsibility, apologise to them and try to resolve their issues. However, whatever is done to resolve such issues should be acceptable within your company guidelines and policies.

It is imperative to see complaints as opportunities, in order to make customers feel better about your products and services and also generate repeat business.

Another thing to note is that, when complaints are not handled properly, it could make or break your business. In order to avoid this, this course will guide you towards better complaints handling procedures.

You Will Learn About:

  • Why complaint handling is good for business
  • The effects of complaint handling on customer satisfaction
  • How to effectively handle customer complaints
  • The importance of proper complaints handling
  • Benefits of Taking This Course Include:

  • Learning about more effective ways in which to handle complaints
  • Understanding that failure to properly handle customer complaints may cause customers to boycott your company
  • Understanding the lengths that you can go to in order to please your customers
  • Do you have questions about COVID-19 in relation to this course?

    At findcourses.co.uk we are committed to helping everyone who wants to learn, to learn. So are our trusted partner providers.

    Get in touch on this page to find out whether there are any changes to this course in light of COVID-19.

    About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...

    Read more and show all courses with this provider

    Request info

    Tell us what kind of professional training you're looking for and we'll put you in touch with relevant training providers who will send you a quote.

    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

    Need Help?

    Tell us what kind of professional training you're looking for and we'll put you in touch with relevant training providers who will send you a quote.

    U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

    Are you curious about the L&D strategies of some of the U.K.'s top companies?

    Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!


    Learn more

    Find a course for you!

      Read the course
     summary on this page

     Fill in your details and Request information

     Receive all the info you need

    Find more courses here