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Customer Service Essentials Lightning Skills Bundle Certificate

New Skills Academy
Course summary
4 hours
50 GBP
English
Online courses
Next available date: Enquire for more information - Online courses
e-learning / Online / Distance

Course description

Customer Service Essentials Lightning Skills Bundle Certificate

In Customer Service Essentials, you will focus on transferable skills and ways to use and improve confidence and communication in the workplace. This course bundle is meant to be used before or as a complement to the Customer Services Pack 2. Each pack offers unique insights and interesting courses, all focusing on the topic of customer service. In this bundle, you will look at a wide variety of different customer service settings and applicable skills.

Most industries and job positions have to deal with the same group of people - customers. No matter what business you’re in, it’s likely that you have to deal with people at some point. Whether you’re working with patients, customers or clients - customer service is an essential skill in all respects. Learning about creating and maintaining customer relations is one of the most impressive and all-inclusive skills to have on your CV and in your repertoire.

Customer service, in a nutshell, is the act of caring for a customer’s needs and delivering service in a professional and respectful way. One of the biggest challenges of customer service is the simple fact that everyone is different, and businesses need to find a way to appeal to and satisfy everyone. Throughout this bundle, you will focus on the many ways that you can work on yourself in order to help your customer service abilities.

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Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What you will learn:

  • About the basics of communication. This is a skill essential in every aspect of life, whether it’s in your social life or your work life. It’s also an integral part of customer service. In this course bundle, you will learn about different approaches to communication and complementary skills like assertiveness.
  • About specific settings of customer service, such as on camera, at a helpdesk and through email. There are so many ways and mediums to communicate with customers and clients. This bundle aims to make you aware of the most common ones and how to master them.
  • Benefits of Taking This Course:

  • You will have access to eight courses, each dedicated to giving you a comprehensive understanding of a different Customer Service topic. By the end of this course bundle, you will be well-versed in several different areas of customer service.
  • This bundle is specifically organised to give you the best possible selection of Customer Service Essentials courses. It is designed to help you progress in your customer service skills and knowledge as quickly and efficiently as possible.
  • You will be able to improve on skills that you already have. This course bundle isn’t just useful for people who are totally new to customer service, it’s also great for anyone who wants a refresher on their knowledge, or a way to prove that they are committed to self-development.
  • You will be able to improve your CV upon completion of this course bundle. This can show potential employers that you not only have these skills, but also that you are dedicated to learning new things.
  • On completion of the course, you will be awarded a certificate.

    Training Course Content

    Course Modules/Lessons

    Communication Basics Certificate

    • Module 01: Communication Basics

    Establishing Credibility as a Speaker Certificate

    • Module 01: Establishing Credibility as a Speaker

    Email Etiquette Certificate

    • Module 01: Email Etiquette Certificate

    Confidence On Camera Certificate

    • Module 01: Confidence On Camera

    Improve Your Assertiveness Certificate

    • Module 01: Improve Your Assertiveness

    Helpdesk Support Analyst Certificate

    • Module 01: Helpdesk Support Analyst

    The Secrets of Body Language Certificate

    • The Secrets of Body Language

    Complaints Handling Certificate

    • Complaints Handling

    About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...


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    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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