Customer Services Mastery (Lightning Skills Bundle) Certificate

New Skills Academy
Course summary
4 hours
50 GBP
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Customer Services Mastery (Lightning Skills Bundle) Certificate

Most industries and job positions have to deal with customers at some stage. Learning about customer relations is one of the most important skills you can have.

Customer service is the act of caring for a customer’s needs and delivering service in the most professional way. Every customer is different, and businesses need to find a way to please everyone. Throughout this course bundle, you will look at several new customer-service related topics. This bundle is meant to complement or follow the first Customer Service Essentials Certificate Course Bundle.

The courses in this bundle are designed to focus on skills that are useful in any customer service setting. Since every business and every customer is different, it’s vital to focus on transferable skills that are useful in many different areas. Keep reading to find out what you will learn.

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Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What you will learn:

  • How to deal with conflict in any workplace and in specific types of relationships. Dealing with conflict and handling it in a professional and respectful manner is one of the most important things to be prepared for in customer service.
  • How to communicate with people. Communication involves many different aspects. From listening to using non-verbal signals and reading body language, communication isn’t simply talking back and forth. In this course bundle, you will focus on each aspect of communication and how to apply them in real life.
  • About customer service skills online, over the telephone, as well as in person. Nowadays, business communications happen in so many different mediums and it’s crucial to be prepared for each of them.
  • Benefits of Taking This Course:

  • You will have access to eight courses, each dedicated to giving you a comprehensive understanding of a different Customer Service-related topic. By the end of this course bundle, you will be well-versed in several new areas of customer service.
  • This bundle is specifically organised to give you the best possible selection of Customer Service courses. There is no wasted time - you will learn the most important topics and gain knowledge of some valuable skills.
  • This course bundle is useful for anyone new to this area, but it is also a great asset for anyone who already has some familiarity with customer services and wants to improve their knowledge.
  • Improve your CV upon completion of this course bundle and show potential employers that you have these important and sought-after skills.
  • On completion of the course, you will be awarded a certificate.

    Training Course Content

    Course Modules/Lessons

    Listening Skills Certificate

    • Module 01: Listening Skills

    Telephone Etiquette Certificate

    • Module 01: Telephone Etiquette Certificate

    How to Write Better Emails Certificate

    • Module 01: How to Write Better Emails

    Improve Your Social Skills Certificate

    • Module 01: Improve Your Social Skills

    Handling Conflict in Low-Value Relationships Certificate

    • Module 01: Handling Conflict in Low-Value Relationships

    PA Telephone Skills Certificate

    • Module 01: PA Telephone Skills

    Decoding Direct/Indirect Messages Certificate

    • Decoding Direct/Indirect Messages

    Call Centre Skills Certificate

    • Call Centre Skills

    About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...

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    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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