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Face to Face Customer Service Certification

New Skills Academy
Course summary
0.2 hours
40 GBP
Online courses
Next available date: Inquire for more information - Online courses
Professional Training

Course description

Face to Face Customer Service Certification

Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.

In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.

You Will Learn:

  • Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
  • Why you must be sensitive to a customer’s needs and how you can deepen your understanding of their situation.
  • How to use your body language to convey authority and assertiveness.
  • How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.
  • Benefits of Taking This Course:

  • If you work in customer service, this course will teach you how to create a great first impression that will make dealing with clients much easier.
  • If you work in sales or marketing, this course will provide you with an overview of how simple adjustments to your demeanour can convince a customer that your products or services are right for them.
  • If your job is not sales-based but still requires you to spend a lot of time communicating with others, the transferable skills you will learn on this course will improve your general interpersonal effectiveness.
  • This course will equip you to handle challenging conversations in a diplomatic manner, which is useful in your professional and personal life.
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    Outcome / Qualification etc.

  • Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
  • Why you must be sensitive to a customer’s needs and how you can deepen your understanding of their situation.
  • How to use your body language to convey authority and assertiveness.
  • How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.
  • Training Course Content

  • If you work in customer service, this course will teach you how to create a great first impression that will make dealing with clients much easier.
  • If you work in sales or marketing, this course will provide you with an overview of how simple adjustments to your demeanour can convince a customer that your products or services are right for them.
  • If your job is not sales-based but still requires you to spend a lot of time communicating with others, the transferable skills you will learn on this course will improve your general interpersonal effectiveness.
  • This course will equip you to handle challenging conversations in a diplomatic manner, which is useful in your professional and personal life.
  • About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...


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    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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