The Complete Customer Service Diploma

New Skills Academy
Course summary
8 hours
180 GBP
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

The Complete Customer Service Diploma

In an age of increasing competition, outstanding customer service has never been more important. Your customers expect you to take care of their wants and needs at every step of the buying journey.

In this bundle, you will learn how to understand and communicate with customers across several different platforms, including email and telephone. You will discover how to placate difficult customers, hone your communication skills to resolve problems and ensure that they return in the future.

Delivering a high-quality service can be challenging. These courses acknowledge the realities that come with dealing with customers on a day-to-day basis and will allow you to approach your role with confidence. You will discover how best to handle confrontation, which will reduce your stress levels at work.

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Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What You Will Learn

This combined course includes the following:

  • Basic Fire Safety Awareness Certificate
  • Electrical Safety In The Workplace Certificate
  • Understanding Fire Extinguishers Certification
  • Fire Marshal Training Certificate
  • Fires & Explosions In The Workplace Certificate
  • Hazard Identification & Risk Control Certification
  • Benefits of Taking This Course:

    • These courses will help you identify and use the main features within Photoshop and Illustrator
    • It is the perfect bundle if you want to tackle a more creative role at work – these skills are useful for web design, logo design and updating company literature and stationery
    • This software will also help you create memorable content that will enhance your marketing and social media presence
    • These courses will give you the confidence to move towards a career in the creative sector, or simply add a new dimension to your personal projects

    On completion of the course, you will be awarded a certificate.

    Training Course Content

    Course Modules/Lessons

    Caring for Your Customers’ Needs Certificate

    • Caring for Your Customers’ Needs

    Customer Retention Certificate

    • Module 1: The Fundamentals of Customer Retention
    • Module 2: Dealing with Complaints

    Electronic Customer Service Certificate

    • Module 01: Introduction
    • Module 02: Effective Customer Service
    • Module 03: Tips and Tricks for Effective Customer Care

    Face to Face Customer Service Certification

    • Module 01: Introduction
    • Module 02: Using Body Language

    Communication Basics Certificate

    • Module 01: Communication Basics

    Email Etiquette Certificate

    • Module 01: Email Etiquette Certificate

    Rescuing Difficult Customers Certificate

    • Module 01: Introduction
    • Module 02: Focus on the Customer

    Telephone Customer Services Certificate

    • Module 01: Introduction
    • Module 02: Tips for Providing Better Customer Service on the Telephone

    About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...

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    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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