The Complete Level 2 Communication Diploma

New Skills Academy
Course summary
9 hours
240 GBP
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

The Complete Level 2 Communication Diploma

Your communication skills affect every facet of your life. Everything from your conversations with your friends to your workplace performance depends on your ability to communicate clearly and effectively with others in your life. Weak skills in this area can lead to miscommunications, mistakes and can even jeopardise your career trajectory. To ensure smooth communication, you need to know what is involved, including how to monitor your tone and body language.

This course bundle gives you everything you need to know to strengthen your communication skills. Whether you are a student, an office manager, in sales, in a position of authority or simply want to learn how to have better conversations with your friends and family, there is something in this bundle for you. Learn more about the types of communication barriers that exist, the reasons why listening is just as important as getting your own message across, the benefits of feedback and more by enrolling in this bundle today.

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Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What you will learn:

  • Communication Barriers in the Workplace
  • Communication Basics
  • Constructive Feedback
  • Delivering Feedback in a Corporate Setting
  • Listening Skills
  • Tackling Sensitive Conversations
  • The Art of Persuasion
  • Benefits of Taking This Course:

  • Learn how to communicate more effectively; a skill that carries over into every area of your life
  • Learn how to have difficult conversations with everyone from your boss to your employees to your friends and family
  • If you are in a position of authority, this bundle gives you the communication skills you need to manage your team effectively, inspire greater productivity and handle any issues that come up with greater ease
  • If you are an employee or about to enter the workforce, this bundle helps you learn how to communicate your ideas, opinions and concerns in an assertive way
  • If you work in the service industry, sales or any other job that requires extensive interaction with the public, you can learn how to have meaningful and productive conversations

    On completion of the course, you will be awarded a certificate.

    Training Course Content

    Course Modules/Lessons

    Communication Basics Certificate

    • Module 01: Communication Basics

    Listening Skills Certificate

    • Module 01: Listening Skills

    Delivering Useful Feedback in a Corporate Setting Certificate

    • Module 01: Delivering Useful Feedback in a Corporate Setting

    The Art of Persuasion Certificate

    • Module 01: The Art of Persuasion

    Tackling Sensitive Workplace Conversations Certificate

    • Module 01: Tackling Sensitive Workplace Conversations

    Constructive Feedback Certificate

    • Module 01: What is Constructive Feedback, and what are its Benefits?
    • Module 02: Situations that Call for Constructive Feedback
    • Module 03: Characteristics of Good Constructive Feedback
    • Module 04: How to Deal with Constructive Feedback

    Communication Barriers in the Workplace Certificate

    • Module 01: Introduction
    • Module 02: Physical Barriers in the Workplace
    • Module 03: Cultural and Language Barriers in the Workplace
    • Module 04: Gender and Status Barriers in the Workplace

    About provider

    New Skills Academy

    New Skills Academy

    Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...

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    Contact info

    New Skills Academy

    Hertford Rd, Ware
    SG12 9LH Hertfordshire

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