The Hotel Industry Diploma

New Skills Academy
Course summary
20 hours
180 GBP
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

The Hotel Industry Diploma

This diploma provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The diploma will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.

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Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What You Will Learn

This particular diploma comprises of two courses. Each course is broken down into easily manageable modules, enabling you to study at your own pace and in the comfort of your own home on any device.

  • Hotel Receptionist Diploma (16 modules)
  • Hotel Management Diploma (23 modules)

Benefits of Taking This Course:

There are numerous benefits to taking the Hotel Industry Diploma. These benefits include:

  • 2 Courses in one
  • Affordable price
  • Gain valuable insight into the industry
  • Study from anywhere at any time
  • Study at your own pace.
  • Modules compatible with all devices - computer, phone or tablet
  • Lifetime access to modules
  • Online support
  • Fast track your career
  • Industry recognised diploma
  • Online certification confirmation
  • Easy to manage modules
  • If you don't pass the test first time, you have a second opportunity
  • Start using knowledge gained at work from day one

On completion of the course, you will be awarded a certificate.

Training Course Content

Course Modules/Lessons

Hotel Reception Diploma

  • Module 1: An Overview of Hotel Reception
  • Module 2 : Hotel Reception Standard Procedures
  • Module 3 : Customer Service in Hotel Reception
  • Module 4 : Communication Skills Required for Hotel Reception
  • Module 5 : Telephone Handling in a Hotel
  • Module 6 : How to Handle Difficult Hotel Guests
  • Module 7 : Administrative Skills as a Hotel Receptionist
  • Module 8 : Computer Skills and Programs
  • Module 9 : Brand Standards in the Hospitality World
  • Module 10 : Being a Team Player: Working with Other Hotel Departments
  • Module 11 : Safety and Security in the Hotel
  • Module 12 : Sales and Marketing as a Hotel Receptionist
  • Module 13 : Dressing the Part: Creating the Professional Look in Hospitality
  • Module 14 : Keeping Stress Under Control on the Job
  • Module 15: Legal Issues in Hospitality
  • Module 16: The Future for Hotel Receptionists

Hotel Management Diploma

  • Module 1 : Introduction to the Industry
  • Module 2 : Products and Services Offered in the Hospitality Industry
  • Module 3 : About Hotels
  • Module 4 : Personal Appearance and Skills
  • Module 5 : The English Language & Your Local Knowledge
  • Module 6 : Types of Customers and Relationships
  • Module 7 : Taking Reservations by Phone and Email
  • Module 8 : Welcoming Guests and Checking in and Checking Out
  • Module 9 : The Do’s and Don’ts of Interacting with Guests
  • Module 10 : Developing your Skills on the Telephone
  • Module 11 : Payment Methods and Dealing with Foreign Cash
  • Module 12 : Front Desk Management
  • Module 13 : Housekeeping and Servicing Rooms
  • Module 14 : Building and Facility Management
  • Module 15: Front of House Restaurant and Bar
  • Module 16: Dealing with Lost & Found and Late Checkouts
  • Module 17: Hotel Terminology
  • Module 18: Career Progression
  • Module 19: Leadership Qualities and Engaging with Staff
  • Module 20: The Key to Paperwork
  • Module 21: Dealing with Emergencies
  • Module 22: Dealing with Costs
  • Module 23: Marketing your Hotel

About provider

New Skills Academy

New Skills Academy

Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...

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Contact info

New Skills Academy

Hertford Rd, Ware
SG12 9LH Hertfordshire

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