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Customer Service Level 3

Open Study College
Course summary
379 GBP
English
Online courses
Professional Training

Course description

Unit 1: What is customer service?

  • Why customer service is important today
  • Putting customers first
  • Customer service as value
  • Customer service as experience
  • How people experience your business

Unit 2: Getting Started

  • Customer interactions as a chain
  • How your organisation presents itself to potential customers
  • Getting the environment right
  • Providing confidence in your product or service
  • Conclusions

Unit 3: Serving Customers

  • Easy access
  • Helping to solve a customer's problem/s
  • Providing expertise
  • Value for money
  • The ability to effect the purchase easily and quickly

Unit 4: Feedback and Putting Things Right

  • Getting feedback
  • How you respond when things go wrong
  • Treating customers with respect

Unit 5: Creating a Customer Service Culture: Business

  • Customer service is not an add-on
  • Seven aspects of how an organisation works
  • Strategy
  • Structure
  • Systems

Unit 6: Creating a Customer Service Culture: People

  • Style
  • Staff
  • Skills
  • Shared values

COVID-19 Update

This provider offers an online version of their classroom courses

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Why choose Open Study College

Trusted by over 90,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 379.00
OR 6 Monthly Instalments of GBP 71.85 with a deposit of GBP
47.90 totalling 479

About provider

Open Study College

Open Study College - the distance learning experts

At Open Study College we have helped more than 90,000 students over the last 13 years to enrol on courses that have helped them to achieve their goals. Offering over 650 courses ranging from childcare to beauty therapy, we have...


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