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Dental Receptionist Level 3

Open Study College
Course summary
399 GBP
English
Online courses
Professional Training

Course description

Unit 1: Introduction to the role and responsibilities of the Dental Receptionist (30 GLH)

  • Role and responsibilities
  • Professional bodies and standards
  • Attributes
  • Different roles within the dental team

Unit 2: Communication skills (30 GLH)

  • Communication methods
  • Situations
  • Dealing with patients
  • Listening skills and questioning techniques

Unit 3: Confidentiality Act and Data Protection Act (30 GLH)

  • Data protection act
  • Confidentiality act
  • Safeguarding children policy
  • Patient safety and quality assurance

Unit 4: Managing Patients (GLH 30)

  • Managing patients
  • Different customer needs
  • Handling complaints
  • Telephone techniques

Unit 5: Appointment management (GLH 30)

  • Referrals
  • Booking and cancelling appointments
  • Recall
  • Time management

Unit 6: Team Work (30 GLH)

  • Benefits of team work
  • Role as the receptionist
  • Situations team work is needed
  • Allocated tasks

COVID-19 Update

This provider offers an online version of their classroom courses

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Why choose Open Study College

Trusted by over 90,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 399.00
OR 6 Monthly Instalments of GBP 74.85 with a deposit of GBP
49.90 totalling 499

About provider

Open Study College

Open Study College - the distance learning experts

At Open Study College we have helped more than 90,000 students over the last 13 years to enrol on courses that have helped them to achieve their goals. Offering over 650 courses ranging from childcare to beauty therapy, we have...


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