Dental Receptionist Level 3

Open Study College
Course summary
399 GBP
e-learning / Online / Distance

Course description

Unit 1: Introduction to the role and responsibilities of the Dental Receptionist (30 GLH)

  • Role and responsibilities
  • Professional bodies and standards
  • Attributes
  • Different roles within the dental team

Unit 2: Communication skills (30 GLH)

  • Communication methods
  • Situations
  • Dealing with patients
  • Listening skills and questioning techniques

Unit 3: Confidentiality Act and Data Protection Act (30 GLH)

  • Data protection act
  • Confidentiality act
  • Safeguarding children policy
  • Patient safety and quality assurance

Unit 4: Managing Patients (GLH 30)

  • Managing patients
  • Different customer needs
  • Handling complaints
  • Telephone techniques

Unit 5: Appointment management (GLH 30)

  • Referrals
  • Booking and cancelling appointments
  • Recall
  • Time management

Unit 6: Team Work (30 GLH)

  • Benefits of team work
  • Role as the receptionist
  • Situations team work is needed
  • Allocated tasks 

Why choose Open Study College

Trusted by over 73,000 students

Study from home, at your own pace

Discounts on selected courses


Pay Now: GBP 399.00
OR 6 Monthly Instalments of GBP 74.85 with a deposit of GBP
49.90 totalling 499

About provider

Open Study College - First class home learning with a difference!

At Open Study College we exceed in delivering a unique home learning experience! Having helped over 73,000 people improve their skills with a trusted qualification, Open Study College is one of the UK’s largest distance learning colleges. Offering over 500...

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