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Dental Receptionist QLS Level 3

Open Study College
Course summary
349 GBP
English
Online courses
Professional Training

Course description

Unit 1: Introduction to the role and responsibilities of the Dental Receptionist (30 GLH)

  • Role and responsibilities
  • Professional bodies and standards
  • Attributes
  • Different roles within the dental team

Unit 2: Communication skills (30 GLH)

  • Communication methods
  • Situations
  • Dealing with patients
  • Listening skills and questioning techniques

Unit 3: Confidentiality Act and Data Protection Act (30 GLH)

  • Data protection act
  • Confidentiality act
  • Safeguarding children policy
  • Patient safety and quality assurance

Unit 4: Managing Patients (GLH 30)

  • Managing patients
  • Different customer needs
  • Handling complaints
  • Telephone techniques

Unit 5: Appointment management (GLH 30)

  • Referrals
  • Booking and cancelling appointments
  • Recall
  • Time management

Unit 6: Team Work (30 GLH)

  • Benefits of team work
  • Role as the receptionist
  • Situations team work is needed
  • Allocated tasks

Why choose Open Study College

Trusted by over 90,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 349.00
OR 6 Monthly Instalments of GBP 67.35 with a deposit of GBP
44.90 totalling 449

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If you want to up-skill, change career or study to fuel a hobby, explore distance learning with Open Study College. You can study anywhere, your sofa, your garden, or even the local park, with a personal tutor on hand to guide you throughout.

With over 650 courses, from A Levels to accountancy, animal care to beauty therapy, join over 90,000 learners and get an accredited qualification today.

About provider

Open Study College - the distance learning experts

At Open Study College we have helped more than 90,000 students over the last 13 years to enrol on courses that have helped them to achieve their goals. Offering over 650 courses ranging from childcare to beauty therapy, we have...


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