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Managing Conflict in the Workplace Level 3

Open Study College
Course summary
379 GBP
English
Distance
e-learning / Online / Distance

Course description

Unit 1: Employing the correct staff (30 GLH)

  • Employee engagement
  • Leadership styles
  • Cultures
  • Induction process
  • Motivation theory
  • Processes that suit the organisation
  • Recruitment and selection

Unit 2: Assessing competence (30 GLH)

  • Competence and competences
  • Frameworks
  • Interpersonal and tacit skills
  • Output and performance
  • Training and development
  • Workplace structure

Unit 3: Courses of conflict (30 GLH)

  • Conflict and its cause and effect
  • Conflict framework
  • External and internal support
  • Leadership style
  • Communication
  • Conflict that is not managed
  • Supporting individuals

Unit 4: Grievance (30 GLH)

  • Disciplinary and grievance process
  • Processes, policies and procedures
  • Frameworks
  • Legislation
  • Harassment
  • Poor performance
  • Victimisation
  • Unfair and wrongful dismissal

Unit 5: Performance/ Management plans (30 GLH)

  • Managing performance
  • Poor performance and its cost
  • Organisational output
  • Theoretical views
  • Legal reputation
  • SMART targets
  • Objectives
  • Appraisals
  • Motivational tools

Unit 6: Dismissal and legal obligations (30 GLH)

  • Legal obligations
  • Terminology
  • Dismissal and its legislation
  • Redundancy
  • Termination
  • Notice period
  • Garden leave
  • Suspension

Why choose Open Study College

Trusted by over 73,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 379.00
OR 6 Monthly Instalments of GBP 71.85 with a deposit of GBP
47.90 totalling 479

About provider

Open Study College - First class home learning with a difference!

At Open Study College we exceed in delivering a unique home learning experience! Having helped over 73,000 people improve their skills with a trusted qualification, Open Study College is one of the UK’s largest distance learning colleges. Offering over 500...


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