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Managing Conflict in the Workplace QLS Level 3

Open Study College
Course summary
399 GBP
English
Online courses
Professional Training

Course description

Unit 1: Employing the correct staff (30 GLH)

  • Employee engagement
  • Leadership styles
  • Cultures
  • Induction process
  • Motivation theory
  • Processes that suit the organisation
  • Recruitment and selection

Unit 2: Assessing competence (30 GLH)

  • Competence and competences
  • Frameworks
  • Interpersonal and tacit skills
  • Output and performance
  • Training and development
  • Workplace structure

Unit 3: Courses of conflict (30 GLH)

  • Conflict and its cause and effect
  • Conflict framework
  • External and internal support
  • Leadership style
  • Communication
  • Conflict that is not managed
  • Supporting individuals

Unit 4: Grievance (30 GLH)

  • Disciplinary and grievance process
  • Processes, policies and procedures
  • Frameworks
  • Legislation
  • Harassment
  • Poor performance
  • Victimisation
  • Unfair and wrongful dismissal

Unit 5: Performance/ Management plans (30 GLH)

  • Managing performance
  • Poor performance and its cost
  • Organisational output
  • Theoretical views
  • Legal reputation
  • SMART targets
  • Objectives
  • Appraisals
  • Motivational tools

Unit 6: Dismissal and legal obligations (30 GLH)

  • Legal obligations
  • Terminology
  • Dismissal and its legislation
  • Redundancy
  • Termination
  • Notice period
  • Garden leave
  • Suspension

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Trusted by over 90,000 students

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Expenses



Pay Now: GBP 399.00
OR 6 Monthly Instalments of GBP 74.85 with a deposit of GBP
49.90 totalling 499

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At Open Study College we have helped more than 90,000 students over the last 13 years to enrol on courses that have helped them to achieve their goals. Offering over 650 courses ranging from childcare to beauty therapy, we have...


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