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Receptionist Skills Level 2

Open Study College
Course summary
379 GBP
English
Distance
e-learning / Online / Distance

Course description

This course aims to offer an insight into the varied role of the receptionist and the skills required to perform the role successfully.

Course Content

Unit 1: Effective communication

  • Verbal communication processes
  • Describe how non- verbal communication can influence interaction
  • Key recipient expectations during communication
  • Communicating with recipients

Unit 2: Information technology

  • Main principles of computer operation and use
  • How data is stored
  • Principles of information management technology
  • Key software used in typical reception systems

Unit 3: Messaging and note taking

  • Explain how messages are taken, recorded and conveyed.
  • Different messaging mediums
  • How to take general notes
  • Key principles for prioritising messages

Unit 4: Telephone communication: two-way interaction

  • Main principles of telephone communication
  • Appropriate dialogue to use when communicating by telephone
  • How complex telephone systems may affect interaction
  • Key principles in prioritising calls

Unit 5: Customer care

  • The customer centred model
  • Key processes and protocols for effective customer care
  • Barriers to effective customer care
  • Range of practical applications to resolve customer care issues

Unit 6: The reception workstation and team working

  • The importance of workstation layout related to function
  • Prioritising tasks within a central workstation
  • Main principles of team working
  • Main principles for maintaining effective customer care within a team context

Why choose Open Study College

Trusted by over 73,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 379.00
OR 6 Monthly Instalments of GBP 71.85 with a deposit of GBP
47.90 totalling 479

About provider

Open Study College - First class home learning with a difference!

At Open Study College we exceed in delivering a unique home learning experience! Having helped over 73,000 people improve their skills with a trusted qualification, Open Study College is one of the UK’s largest distance learning colleges. Offering over 500...


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Reviews

Average rating 5

Based on 1 reviews

Laura Rodica Mastahac
(5)
I am quite content from the course, everything its explained very simple, with many examples to understand exactly the facts. I am still not finished my first unit from course, but I have had the chance to communicate once with my tutor and she is a professional. I wanted to study this course because I love to work with people, which helped me t...
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