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Retail Operations Level 3

Open Study College
Course summary
379 GBP
English
Online courses
Professional Training

Course description

Unit 1: Who is your customer? (30 GLH)

  • Customer service engagement
  • Who is the customer?
  • What is customer service?
  • Exceeding customer service expectations
  • The mission statement of a retail organisation
  • Elements of customer service that are vital to maintain acceptable customer service levels
  • Process of customer service complaints and its impact on a retail organisations success
  • Which processes suit the retail organisation for; customer service evaluation, customer service training, and the customer service practices
  • Internal and external customers
  • ‘Going the extra mile’, mystery shoppers
  • Induction
  • Development
  • KPI
  • Mission statement

Unit 2: Retail organisations within the retail environment (30 GLH)

  • Types of retail organisations
  • Strategies to allow them to survive in a saturated market
  • Strategic aims of an organisation to succeed in an ever changing economic market
  • Competition between like for like shops,
  • Increasing share market in a competitive environment
  • Break even
  • Diversify

Unit 3: Display of a retail environment (30 GLH)

  • Displaying goods
  • Changing direction in the display and the environment quickly to respond to internal and external factors
  • Enhancing consumer spend
  • Internal and external conflict that has an impact on visual merchandising displays
  • External and internal support
  • Internal and external conflict
  • Floor layout
  • Accessories
  • Lighting
  • Scent and ventilation

Unit 4: Administration that is carried out in the retail environment (30 GLH)

  • Different administration activities
  • Competence
  • Frameworks
  • Interpersonal and tacit skills
  • The administrative duties and skills
  • Changing environment

Unit 5: The marketing, visual display and selling techniques that are employed (30 GLH)

  • Identify and understand the process to be followed in the selling of a product
  • Stages delivered from strategy to the shop floor
  • How the process is managed
  • Who is involved and the support that is utilised?
  • The cost of poor tactics, individual and reputation of the organisation
  • SMART targets and KPI
  • Visual merchandiser
  • Retail assistant
  • Marketing
  • Selling process

Unit 6: Legal obligations (30 GLH)

  • Legal obligations relevant in a retail operation
  • Terminology relating to relevant legislation
  • How legislation has an impact on organisational success
  • Health and Safety
  • Risk assessments
  • Security
  • Evacuation
  • Legislation relating to selling

COVID-19 Update

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Why choose Open Study College

Trusted by over 90,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 379.00
OR 6 Monthly Instalments of GBP 71.85 with a deposit of GBP
47.90 totalling 479

About provider

Open Study College

Open Study College - the distance learning experts

At Open Study College we have helped more than 90,000 students over the last 13 years to enrol on courses that have helped them to achieve their goals. Offering over 650 courses ranging from childcare to beauty therapy, we have...


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