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Retail Operations Level 3

Open Study College
Course summary
379 GBP
English
Distance
e-learning / Online / Distance

Course description

Unit 1: Who is your customer? (30 GLH)

  • Customer service engagement
  • Who is the customer?
  • What is customer service?
  • Exceeding customer service expectations
  • The mission statement of a retail organisation
  • Elements of customer service that are vital to maintain acceptable customer service levels
  • Process of customer service complaints and its impact on a retail organisations success
  • Which processes suit the retail organisation for; customer service evaluation, customer service training, and the customer service practices
  • Internal and external customers
  • ‘Going the extra mile’, mystery shoppers
  • Induction
  • Development
  • KPI
  • Mission statement

Unit 2: Retail organisations within the retail environment (30 GLH)

  • Types of retail organisations
  • Strategies to allow them to survive in a saturated market
  • Strategic aims of an organisation to succeed in an ever changing economic market
  • Competition between like for like shops,
  • Increasing share market in a competitive environment
  • Break even
  • Diversify

Unit 3: Display of a retail environment (30 GLH)

  • Displaying goods
  • Changing direction in the display and the environment quickly to respond to internal and external factors
  • Enhancing consumer spend
  • Internal and external conflict that has an impact on visual merchandising displays
  • External and internal support
  • Internal and external conflict
  • Floor layout
  • Accessories
  • Lighting
  • Scent and ventilation

Unit 4: Administration that is carried out in the retail environment (30 GLH)

  • Different administration activities 
  • Competence
  • Frameworks
  • Interpersonal and tacit skills
  • The administrative duties and skills
  • Changing environment

Unit 5: The marketing, visual display and selling techniques that are employed (30 GLH)

  • Identify and understand the process to be followed in the selling of a product
  • Stages delivered from strategy to the shop floor
  • How the process is managed
  • Who is involved and the support that is utilised?
  • The cost of poor tactics, individual and reputation of the organisation
  • SMART targets and KPI
  • Visual merchandiser
  • Retail assistant
  • Marketing
  • Selling process

Unit 6: Legal obligations (30 GLH)

  • Legal obligations relevant in a retail operation
  • Terminology relating to relevant legislation
  • How legislation has an impact on organisational success
  • Health and Safety
  • Risk assessments
  • Security
  • Evacuation
  • Legislation relating to selling

Why choose Open Study College

Trusted by over 73,000 students

Study from home, at your own pace

Discounts on selected courses

Expenses



Pay Now: GBP 379.00
OR 6 Monthly Instalments of GBP 71.85 with a deposit of GBP
47.90 totalling 479

About provider

Open Study College - First class home learning with a difference!

At Open Study College we exceed in delivering a unique home learning experience! Having helped over 73,000 people improve their skills with a trusted qualification, Open Study College is one of the UK’s largest distance learning colleges. Offering over 500...


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