Advanced Telephone Skills

Pareto Law
Course summary
2 days
995 GBP excl. VAT
Open / Scheduled

Course description

Advanced Telephone Skills

Advanced Telephone Skills - Pitch persuasively getting maximum results- a 2-day training by Pareto

Speaking persuasively over the phone is a crucial skill to be honed at every stage of a career in sales. This course has been designed to match the changing needs of the sales industry to give an advanced level of training to increasingly large accounts being made over the phone.

This two-day course is highly interactive and demanding and equips delegates with guidance to improve every element of cold calling; driving motivation, confidence, and effectiveness to breathe new life into the art of telephone selling.

A feature of the course is that delegates will tackle three focused live calling sessions to move  taught techniques to translatable skills in the workplace.

Suitability - Who should attend?

This course is targeted at individuals operating in a telesales environment or those who handle both inbound and outbound calls as part of their sales role, this course will support individuals looking to increase confidence levels over the phone and successfully get past gatekeepers to influence key decision makers.

Outcome / Qualification etc.

Delegates will leave this sales training equipped to:

  • Improve call effectiveness on the telephone by as much as 20%*
  • Benefit from practical sales tools for accelerated progression in effective cold and warm calling
  • Get past gatekeepers and handle objections using proven techniques that get results
  • Book better qualified appointments
  • Close more business and meet more call objectives
  • Question effectively and understand client needs
  • Recognise when and how to close effectively
  • Build business rapport with customers

Training Course Content

The content of the course is as follows:

  • Cold calling challenges: Overcoming negativity and addressing beliefs and mind-set
  • Communication and Rapport: the 3 V’s of communication
  • Planning a Winning Call: Setting call objectives and a 4 step gatekeeper technique
  • Grabbing Attention: Creating the hook, Turn on Phrase and Take Away Phrase
  • Understanding Client Needs: Revealing and understanding needs to create interest and opportunities
  • LIVE CALLING SESSIONS (3): Cold Calling Qualified Leads
  • Value Proposition: Presenting benefits and objection handling
  • Summarise and Close: Gaining commitment and closing techniques
  • Evaluation, Action, Close: Evaluation of the calls, numbers of new contacts, numbers of appointments made, business closed


The cost of this course is 995 GBP for an individual delegate.

This training is ideal for teams. Enquire for group rates and rotating discounts that may apply.

About provider

Pareto Law offers a unique tailored approach to sales development, with courses specially designed to help you and your sales teams meet targeted learning goals. Depending on your organisation's specific requirements, Pareto Law's sales training courses can develop the skills...

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Contact info

Pareto Law

Pareto House, Church Street
SK9 1AX Wilmslow

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Average rating 4.7

Based on 12 reviews

Rose Lee
The courses are always very good and effective
Gary Anderson
Enjoyed the course very much, very constructive and intuitive
Cassie Cooke
I found the course useful and the energy of the trainer really impressive
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