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Level 2 Certificate in Principles of Customer Service - Funded Online Course

PeoplePlus
Course summary
8-12 weeks
0 GBP excl. VAT
Funding avaliable
Flexible
Online courses
Next available date: Start anytime - Online courses
Professional Training

Course description

Level 2 Certificate in Principles of Customer Service - Funded Online Course

Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Suitability - Who should attend?

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Outcome / Qualification etc.

  • Gain a nationally recognised qualification
  • Course Level: Level 2

Training Course Content

This course is split into seven manageable units:

  • Unit 1: Principles of customer service and delivery
  • Unit 2: Understand customers
  • Unit 3: Understand employer organisations
  • Unit 4: Understand how to communicate with customers
  • Unit 5: Understand how to handle customer information
  • Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
  • Unit 7: Understand how to develop customer relationships

Course delivery details

This course is available:

  • Paper-based
  • Paper-based learning with online assessments.
  • Courses are delivered as distance learning, allowing you to choose when and where to study
  • Personal tutors are assigned to ensure you have the support needed to succeed.

Expenses

Contact the provider for more information about pricing.

About provider

PeoplePlus

PeoplePlus is the UK’s leading employability and skills provider. Our purpose as an organisation is to help people transform their lives, get jobs and keep jobs and develop their careers. Our ambitious vision is to make a direct difference to...


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Contact info

PeoplePlus

Edmund House, 12-22 Newhall Street
B3 3AS Birmingham

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Reviews

Average rating 5

Based on 1 reviews.

Cherie M
I chose to study this course due to being on a temporary contract at work, to give me the opportunity to gain further employment. It has given me more skills to deal with customers on a day-to-day basis, and it’s also given me more confidence to take up further study. I found the whole experience great.
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