Effective Communication Skills: In-house

PowerCall Global Training

Course summary

1 day

Nationwide

Next available date: Contact Powercall to schedule training - United Kingdom

5.0 (2 Reviews)

PowerCall Global Training

Company-Specific / In-House

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Course description

Effective Communication Skills In-house Workshop

This one-day Effective Communication Skills in-house workshop is based on the understanding that the quality of communication with prospects and clients has a direct effect on the size of the deals made and on the ability to secure repeat business.

The course adopts proven techniques to eliminate obstacles to the development and expansion of profitable client relationships. PowerCall's Effective Communication Skills training enables participants to master the critical skills required to communicate openly and effectively, understand thinking patterns, reveal real and unstated needs, overcome communication barriers, engage in active listening and to present oneself assertively without being overbearing.

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Suitability - Who should attend?

Sales professionals of all levels, Account Managers, Relationship Managers, Customer Service professionals.

Training Course Content

Course content

Building trust and rapport

How to communicate effectively with clients we dislike
Dealing with difficult conversations/wayward clients
Delivery of bad news to clients
Elimination of cultural barriers-points to take into account

Telephone communication skills

Effective use of questioning to uncover the unstated needs of clients
The avoidance of jargon and clear explanation of technical terms
Gaining the client’s commitment

Face to face meetings

Improving your communication style
The importance of active listening
Understanding thinking patterns
Getting the results you want

Expenses

Price on Application

About provider

PowerCall Global Training - Cold Calling Training Specialists

Every salesperson or telemarketer wants to convert more calls into quality leads and hit their targets. With 15 years' experience in developing sales and communication skills PowerCall Global offers industry-leading training courses to develop cold calling, sales, communications, telemarketing and...

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