Introduction to Quality Management

PTP Training & Marketing Ltd
Course summary
1 day
480 GBP excl. VAT
Professional Training
Next available date: 09/06/2020 - Nottingham
Course Dates
09/06/2020   (English)
480 GBP
20/11/2020   (English)
480 GBP
30/06/2020   (English)
480 GBP
31/07/2020   (English)
480 GBP

Course description

Introduction to Quality Management

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

This Introduction to Quality Management course is available throughout the UK.

CPD Value 5.5 Hours

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Outcome / Qualification etc.

  • A clear understanding of the principles of quality
  • The ability to set quality standards in their area of work
  • An identification of methods which can be used to improve quality
  • Skills in motivating staff to achieve high standards

Throughout the day participants will be encouraged to develop methodologies pertinent to their place of work through practical activities

Training Course Content

  • 09:30 - 09:45 Coffee & Course Objectives
  • 09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality; how to set standards; who is involved)
  • 10:45 - 11:15 Communicating standards (Getting the message across; establishing the importance of quality standards and compliance)
  • 11:15 - 11:30 Coffee break
  • 11.30 - 12:30 Stating clear and measurable quality standards (How to define standards; the need to measure; measurement techniques; generating feedback; information systems)
  • 12:30 - 13:30 Lunch break
  • 13:30 - 15:00 Identifying quality improvement techniques (Feedback loops; generating action plans; measuring performance; listening to the customer; benchmarking)
  • 15:00 - 15:15 Tea
  • 15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance)
  • 16:15 - 16:30 Summary & Action Plans Agreed


Fee includes all course materials, Participant packs, certification and lunch

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About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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Contact info

PTP Training & Marketing Ltd

PTP House
102 Brook Street, Wymeswold
LE12 6TU Loughborough Leicestershire

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