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CMI Level 3 Leadership and Management Award

QA
2 days
Professional Training
Nationwide
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Course description

CMI Level 3 Leadership and Management Award

To begin the process of thinking about management, we are leading with, ‘Managing Customer Service’ which is at the heart of any successful business. This facilitated programme will present the case for the value of customer service excellence within your organisation and offers practical tools to raise standards of service excellence. The programme also provides an opportunity to benchmark your service using QA's customer experience diagnostic tool, enabling you to identify, and prioritise, your individual action areas.

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About provider

QA: Transforming Performance Through Learning

Whether you're looking for an individual course or a full certification programme, we offer a complete range of business and IT training, including official courses from professional bodies and leading vendors like Microsoft. We have 20 learning centres throughout the...


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