Supervision & Leadership 2 Week Course

Reception Academy
Course summary
2 weeks
449.25 GBP excl. VAT
Executive Education
Next available date: 30/09/2019 16:30 - London
Course Dates
30/09/2019 16:30  (English)
449.25 GBP
02/03/2020 12:00  (English)
449.25 GBP
29/06/2020 16:30  (English)
449.25 GBP
26/10/2020 07:30  (English)
449.25 GBP

Course description

This two-week (40 hour) Hotel Supervisor/Shift Leader classroom course is perfect for applicants who want to jumpstart their careers through specialised learning. Unlike our other courses, applicants should ideally have at least six months’ work experience as an employee in a customer service facing role.

This course is a superb opportunity to refine your skills and enhance your knowledge.

Suitability - Who should attend?

  • Professionals who actively want to take the next step in their careers
  • Those who want to expand their knowledge of the Supervisor/Shift Leader role
  • Anyone wishing to progress their career by receiving a recognised qualification

Outcome / Qualification etc.

You will receive an IOH (Institute of Hospitality) accredited certificate on course completion. The certificate is recognised worldwide. 

Training Course Content

  • Rota writing; holiday planning and request book writing
  • Handling disciplinary issues and sickness and lateness procedure
  • Complaint handling
  • Team motivation, incentives and analysing staff performance
  • Book-out handling
  • Delegation skills
  • Implementation of new ideas; Sales and forecasting
  • Recruitment from an employer’s point of view
  • Fire evacuation procedure, health and safety
  • Standard operating procedures (SOP) writing, setting, achieving goals and departmental targets
  • Quality control
  • Leadership skills


Reception Academy offers a 10% discount if this course is booked at least four weeks before its starting date. Our online portal will apply this discount automatically on check out. Prices displayed on Findcourses are inclusive of that discount.

We also offer easy repayment plan allowing to repay the course from as little as £33.71 monthly. To find out more please get in touch.

About provider

Reception Academy

Reception Academy: A Five Star Hospitality Training Academy

90 to 95% of our students are successfully employed upon completing this training Since 2008, Reception Academy has been providing hotels with the best trained staff who have exceptional skills. In 2010, the classroom based courses were opened to the public,...

Read more and show all courses with this provider

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Request info

Tell us what kind of professional training you're looking for and we'll put you in touch with relevant training providers who will send you a quote.

Contact info

Reception Academy

Coppergate House
16 Brune Street
E1 7NJ London

 Show phone number
Reception Academy


L. Nicastro
It was an amazing experience! After the Supervision and Leadership course I have a complete new perspective on how a good supervisor/ manager should be and above all the course gave me that boost in my career I was looking for. During the course everything is detailed and finely organised and once the course is completed they will still help you...
Show more
M. Sanchez
Reception Academy is committed and provides highly experienced trainers and great teaching. Easy to follow, never boring, exciting presentation. Excellent and inspiring training! Thank you Daniel
Joao Albuquerque Rodrigues
I finished my course of becoming a supervisor and I want to thank the whole staff of the reception academy for the excellent performance and dedication to the trainees who attend their courses. I also want to make a special thank you to our trainer, Daniel David for his special form and conduct with which he presents us so that we can acquire va...
Show more
Need Help?

Tell us what kind of professional training you're looking for and we'll put you in touch with relevant training providers who will send you a quote.

U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's first annual U.K. L&D Report!

UK L&D Report

Learn more

Find a course for you!

  Read the course
 summary on this page

 Fill in your details and Request information

 Receive all the info you need

Find more courses here