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Team Leader/First Line Manager - Management and Leadership Development Programme

Results Driven Group
Course summary
4 days
1,395 GBP, 3,400 USD excl. VAT
Professional Training
Next available date: 28/10/2019 - Dubai
Course Dates
Dubai
28/10/2019  
3,400 USD
03/05/2020  
3,400 USD
Cumbria
11/11/2019  
1,395 GBP
09/03/2020  
1,395 GBP
London
13/01/2020  
1,395 GBP
03/03/2020  
1,395 GBP

Team Leader/First Line Manager - Management and Leadership Development Programme

Team Leader / First Line Manager – Management and Leadership Development Programme

This experiential programme is delivered as 4 day residential course at our teambuilding facilities in
Keswick, Cumbria where we make use of the vista and geography of the Lake District on each day of the programme or a 4 day open course at our central London venue or Dubai.

Introduction

According to a recent Gallup Poll undertaken over 20 years…

  • Only 13% of employees worldwide are engaged and this has hardly moved over the last 12 years…
  • Gallup has studied performance at hundreds of organisations and measured the engagement of 27 million employees and more than 2.5 million work units over the past two decades…
  • Gallup has discovered links between employee engagement at the business-unit level and vital performance indicators…
  • Only one in 10 managers has the core skills needed to be a great manager… and the core skills are…

They motivate every single employee to take action and engage them with a compelling mission and vision
They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance
They create a culture of clear accountability
They build relationships that create trust, open dialogue, and full transparency
They make decisions that are based on productivity, not politics

‘To address this need the Results Driven Group have developed a programme that is exciting, engaging and challenging which is our Team Leader / First Line Manager – Management and Leadership Development Programme’

What will I learn?

By the end of this course you will be able to:

  • Understand the role of the leader and identify your own leadership style.
  • Pinpoint opportunities to develop and maintain credibility and trust within your team.
  • State the qualities of a successful team.
  • Identify the various roles within your team and identify ways in which you can develop a balance of skills.
  • Use established communication techniques to develop and build productive relationships within the team.
  • Confidently tackle common performance issues and deal effectively with conflict that may arise from within the team.

The group size is limited to 12 delegates to ensure maximum participation

Suitability - Who should attend?

The Team Leader / First Line Manager – Management and Leadership Development Programme is ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities further.

They particularly support practising team leaders / first line managers seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures.

Benefits for individuals
Gain a range of key management skills and put them into practice in your own role.
Build your leadership capabilities – motivate and engage teams, manage relationships confidently.
Develop your leadership and management skills using your own knowledge, values and motivations.

Benefits for employers
Effective and confident team leader / first-line managers.
Better relationships and communication in teams.
Proven skills – managers will need to show that they can transfer their new skills to your organisation.
Provides managers with the tools to develop their own skills and abilities.

Outcome / Qualification etc.

Results Driven Group Certification

Each delegate will receive a Results Driven Group personalised certificate at the end of the programme.

Training Course Content

What will it cover?

How to become an inspirational leader
The difference between leadership and management
The role of trust and respect in effective team leadership
Identifying your leadership style

How to build a successful team
The key characteristics of groups and teams
The stages of team development and the practical actions a manager can take
The dynamics of effective teams
Team roles
Building a balanced team to achieve SMART objectives
How create a culture of clear accountability

The manager as an effective communicator
The importance of open communication
Communication using empathy and building effective relationships in the team
Keeping your team informed
Using social/behavioural styles effectively
Maintaining confidentiality
The effects of attitudes, perception and cultures on interpretation when communicating in the
workplace
How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation
The purpose and benefits of appraisals and performance reviews
Roles and responsibilities of individuals in appraisals and performance reviews
Conducting the appraisal interview
Providing feedback and motivation during performance reviewsHow to make decisions that are based on productivity, not politics
Monitoring performance throughout the year

How to give and receive feedback
The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
Inviting and accepting feedback to improve your own performance

How to deal with Conflict Management
Identify causes of conflict at work
Describe the stages in the development of conflict
Explain the effects of conflict on individual and team performance at work
Explain a recognised technique to minimise and resolve conflict in the workplace
Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace
How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The Team Leader / First Line Manager – Management and Leadership Development Programme is a fantastic grounding for any team leader/first line manager who wishes to learn some of the basic principles of team leadership/line management.

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management

Expenses

Flexible Payment Terms

If you are self-funding, please enquire about our flexible payment terms. A 30% deposit will be taken when you book to secure your place on the course. We will then set up an interest-free monthly payment plan by direct debit or credit card for the balance.

The Results Driven Group Price Comparison Offer

If you can price-match any of our open or bespoke residential courses, we will match the difference. Please see website for more details.

The price of the course is exclusive of VAT

The programme cost includes, accommodation (residential only), all meals and refreshments.

In-house Training

Results Driven Group can also deliver this course as in-house training at your premises for a minimum of 6 delegates.

Provider: Results Driven Group

Results Driven Group

Results Driven Group - ILM Qualifications & Professional Development Training Courses

RDG specialise in bespoke skills training, CMI / ILM Leadership & Management, Coaching & Mentoring qualifications and professional development solutions. With over 20 years experience in the training industry, Results Driven Group have established an excellent reputation for the delivery...


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Contact information for Results Driven Group

Results Driven Group

Rosegarth, Cumberhills Road
DE56 4HA Duffield

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Reviews by course attendees

Shelley
(5)
Really interesting, gave confidence in the workplace.
Nicola
(5)
A great course, will help me to understand my colleagues better and has given me the tools to be an effective leader.
Liga
(5)
Engaging, inspiring, developing
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