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Handling Complaints in a Regulated Environment

Searchlight
Course summary
1 day
250 GBP excl. VAT
London
Next available date: Enquire for more information - London
Open / Scheduled

Handling Complaints in a Regulated Environment

Handling Complaints in a Regulated Environment

Combining FCA regulations on complaint handling with information from the Financial Ombudsman Service and general principles of customer service and complaint handling, this workshop is suitable for all who handle insurance related customer complaints.

This is an interactive workshop concentrating on the complaints process and complaints in relation to certain classes of insurance.

Outcome / Qualification etc.

By the end of this workshop participants will be able to:

  • Outline a best practice approach to complaint handling
  • Explain the key requirements of the FCA regulations in relation to complaint handling
  • Describe the role of the Financial Ombudsman Service and its approach to common issues
  • Describe alternative dispute resolution methods

Expenses

London price is 250 GBP.

Regional price is 250 GBP.

Provider: Searchlight

Searchlight - Training Courses for the Business Insurance Industry

Searchlight - Leading UK Training & Consultancy Company for Insurance and Financial Services Professionals

Searchlight is the UK's foremost provider of training for the insurance and financial services industry, covering the full range of technical, regulatory and soft skills needed by professionals operating in this dynamic business environment. Searchlight was the first organisation to receive...


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Contact information for Searchlight

Searchlight

Riverbridge House
Guildford Road
KT22 9AD Surrey

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www.searchlightsolutions.co.uk


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