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ILM Endorsed Programme in Management and Leadership

Searchlight
Course summary
6 days
1,800 GBP
London
Open / Scheduled

ILM Endorsed Programme in Management and Leadership

ILM – 6 Day Endorsed Programme in Management and Leadership

The ILM Endorsed Programme in Management and Leadership is aimed at those new to management or experienced managers looking to develop and build on specific skills.

This 6-day programme delivered over a six/eight month period will enable delegates to clearly understand their role as a manager, the skills, techniques and ability to build successful teams which communicate well, achieve targets and work collaboratively.

This is a fully participative programme which encourages group discussions, sharing of experience and linking management theory to realistic work based situations through the use of practical exercises and activities.

By the end of this 6-day programme managers will:

  • Have a greater understanding and insight into the management/leadership role, the duties, responsibilities and expectations
  • Know how to build successful teams by understanding the stages of team development, individual preferences to tasks and activities
  • Have learnt the skills and techniques to coach, mentor and communicate with others to avoid conflict, develop others and improve performance
  • Know the key stages and skills of successful delegation and target setting
  • Know how to motivate staff by adapting management/leadership style and approach to individuals
  • Know how to manage themselves through time management, delegation and prioritising
  • Know how to present information to an audience with confidence
  • Have achieved a Certificate of Achievement from an Internationally recognised Awarding Body

Suitability - Who should attend?

This course is suitable for new and aspiring managers looking to understand their new role and develop the skills and techniques necessary to lead successful teams.

Outcome / Qualification etc.

The course is worth 36 CII (Chartered Insurance Institute) CPD hours.

Candidates completing the full programme will receive an ILM Endorsed Award in Management and Leadership.

Training Course Content

The course is structured as follows:

Day 1 - MANAGEMENT/LEADERSHIP ESSENTIALS

  • Personal objectives for this endorsed programme
  • Fixed and Growth mindsets – what is holding you back? What will take you forward?
  • The Emotionally Intelligent leader
  • Personal Branding vs Personal Effectiveness
  • Who you are is how you lead – understanding your own personality and the impact this has on others
  • The role and skills of the Insurance Leader
  • What do good leaders do?
  • John Adair’s 3 levels of leadership – balancing the role of leader
  • Management and leadership styles and qualities
  • The importance of structured 1-2-1’s and team meetings
  • ILM induction and expectations
  • Action Plan

Day 2 - INTRODUCTION TO MANAGEMENT COACHING SKILLS

  • Review of day 1, learning journey so far
  • Review of leadership and management style
  • Coaching and Mentoring in an insurance leadership context
  • What coaching is and is not
  • When and how to use coaching in everyday situations
  • Developing coaching conversations
  • Core coaching and leadership communication skills
  • Structuring your coaching conversations
  • Coaching practice
  • ILM support
  • Action Plan

Day 3 - MANAGING PERFORMANCE AND MOTIVATION

  • Review of day 2 – learning journey so far
  • Performance – what it is and is not
  • Establishing clear expectations with your team using SMART objectives
  • Motivation theory, models and practical application
  • Feedback essentials – understanding reactions to feedback and techniques for delivering non-judgemental and constructive feedback
  • Delegation – blocks and barriers to success
  • Delegation Framework
  • Skills practice
  • ILM Support
  • Action Plan

Day 4 - BUILDING AND MAINTAINING A HIGH PERFORMING TEAM

  • Review of day 3 – learning journey so far
  • Your team strengths and challenges
  • Barriers to effective teams
  • Understanding team dynamics (TUCKMANS)
  • Lencioni’s 5 dysfunctions of ineffective teams
  • Building trust to improve a high performing team
  • Identifying preferences to work roles, the benefits, the gaps and the solutions (BELBINS)
  • Team meeting essentials
  • Team building exercise
  • ILM support
  • Action Plan

Day 5 - MANAGING CONFLICT AND DIFFICULT BEHAVIOUR

  • Review of day 4 – learning journey so far
  • Identifying management conflict and challenges at work
  • Communication barriers and strategies to improve
  • Understanding conflict and reasons for escalation
  • How you manage conflict – your preferred style and approach
  • Games people play when communicating
  • Assertiveness behaviour
  • Influencing skills
  • Building rapport and relationships
  • Practical exercises to test out techniques
  • ILM assignment support
  • Action plan

Day 6 - CONSOLIDATING AND REVIEWING LEARNING JOURNEY

  • Review of the previous 5 learning modules, models, theories and techniques
  • Case study and management problem solving exercise
  • Presentation skills
  • Understanding physical effects on the body when presenting to others
  • Voice projection and breathing exercises
  • Presentations on ‘Your Learning Journey’
  • Personal Development Action Plan
  • Appreciative feedback
  • Programme evaluation and closure

Expenses

In-House Training

Searchlight can also deliver this course as an in-house workshop, delivered at your location of choice and adapted to suit any specific needs you may have.

Be Inspired! Watch the Video

Leadership and Management

Why choose an ILM endorsed programme

Provider: Searchlight

Searchlight - Training Courses for the Business Insurance Industry

Searchlight - Leading UK Training & Consultancy Company for Insurance and Financial Services Professionals

Searchlight is the UK's foremost provider of training for the insurance and financial services industry, covering the full range of technical, regulatory and soft skills needed by professionals operating in this dynamic business environment. Searchlight was the first organisation to receive...


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Contact information for Searchlight

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Riverbridge House
Guildford Road
KT22 9AD Surrey

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www.searchlightsolutions.co.uk


Reviews by course attendees

Jelf Insurance Brokers
(5)
Best course I have attended in my career to date. A very beneficial journey. Would recommend to any colleagues.
Jelf Insurance Brokers
(5)
Best course I have attended in my career to date. A very beneficial journey.
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