Motor Insurance Claims – Introduction

Course summary
1 day
Next available date: Contact for info - London
Open / Scheduled

Motor Insurance Claims – Introduction

Motor Insurance Claims – Introduction

This course explores all aspects of motor claims including own damage claims and third party property and personal injury claims.

The workshop will equip delegates with the skills and knowledge to quickly make a difference to a motor insurance claims team.

Suitability - Who should attend?

This is an interactive workshop is ideal for those becoming involved in claims handling for the first time, or, who have claims handling skills in other products, such as household insurance.

Outcome / Qualification etc.

Attendance of this course awards up to 6 CPD hours where considered relevant to your professional development needs.

Training Course Content

  • General overview, including claims leakage, reserving, fraud indicators, Motor insurers’ Bureau
  • Own damage claims – repairs, total losses, courtesy cars, fire and theft
  • Liability issues - negligence, onus of proof, contributory negligence, investigations, criminal prosecutions, case law
  • Third party property damage claims, including mitigation of loss, third party vehicles, hire, credit hire, loss of use, loss of earnings, property damage, miscellaneous expenses, interim payments
  • Introduction to third party injury claims and fatalities
  • Overview of litigation, including court structure and the Woolf reforms
  • Recoveries
  • The roles of the Financial Ombudsman Service and the FSA in claims handling
  • Testing (optional)


Contact Searchlight for more information and pricing details.

Provider: Searchlight

Searchlight - Training Courses for the Business Insurance Industry

Searchlight - Leading UK Training & Consultancy Company for Insurance and Financial Services Professionals

Searchlight is the UK's foremost provider of training for the insurance and financial services industry, covering the full range of technical, regulatory and soft skills needed by professionals operating in this dynamic business environment. Searchlight was the first organisation to receive...

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Contact information for Searchlight


Riverbridge House
Guildford Road
KT22 9AD Surrey

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