Service Desk Institute

Service Desk Institute

Service Desk Institute

Since 1988 the Service Desk Institute (SDI) has been connecting IT service professionals around the world. SDI is the leading global community for people who work in the IT service and support industry. With a passion for sharing knowledge and providing industry best practice, SDI aims to inspire service desk professionals and service desks to be outstanding. 

The Service Desk Institute is an independent, respected and trusted adviser to the service desk industry that has helped thousands of organisations and IT service professionals in over 150 countries start their own journeys of service improvement.

Training Services

SDI's training qualification workshops, courses and learning events are designed to help participants improve their team's service levels by making sure that their IT service knowledge is current. Their ambition is to provide professionals and their teams with meaningful, relevant, practical and effective information and to help them develop skills that will help their service throughout their career. 

Courses offered by the Service Desk Institute include:

  • Service Desk Manager
  • Senior Analyst to Team Leader
  • Service Desk Analyst
  • Customer Satisfaction Surveys
  • Service Level Management 
  • Effective Communication Skills
  • Maximizing Self-Service Adoption
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Open / Scheduled
Customer Service Length Price Location Reviews
Customer Satisfaction Surveys 1 day 520 GBP Distance          
Effective Communication Skills 1 day 555 GBP London          
Maximising Self-Service Adoption 1 day 520 GBP London
Senior Analyst to Team Leader 2 days 761 GBP Bristol          
Service Desk Analyst 3 days 1,157 GBP London          
Service Desk Manager 4 days 1,814 GBP Birmingham          
Service Level Management 1 day 520 GBP Distance          
Virtual Service Desk Manager 4 days 1,814 GBP Distance
Company-Specific / In-House
Customer Service
Service Desk Manager - In-house 4 days Nationwide

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Service Desk Institute

21 High Street, Green Street Green, Orpington
BR6 6BG Kent

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Stephen Alexander, Service Desk Analyst, Audatex   |   06/09/2017
A wonderfully passionate & enthusiastic presentation, personality and execution of the course.
Chris Mills, Senior Team Lead, Veolia   |   01/08/2017
The trainer was very knowledgeable in all aspects of the course and presented it very well
Rahul Chauhan, Service Desk Team Leader, Next   |   01/08/2017
The quality of the information delivered out to us was very informational, direct and straight to the point with good explanations
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