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Service Desk Institute

Service Desk Institute

Service Desk Institute

Since 1988 the Service Desk Institute (SDI) has been connecting IT service professionals around the world. SDI is the leading global community for people who work in the IT service and support industry. With a passion for sharing knowledge and providing industry best practice, SDI aims to inspire service desk professionals and service desks to be outstanding. 

The Service Desk Institute is an independent, respected and trusted adviser to the service desk industry that has helped thousands of organisations and IT service professionals in over 150 countries start their own journeys of service improvement.

Training Services

SDI's training qualification workshops, courses and learning events are designed to help participants improve their team's service levels by making sure that their IT service knowledge is current. Their ambition is to provide professionals and their teams with meaningful, relevant, practical and effective information and to help them develop skills that will help their service throughout their career. 

Courses offered by the Service Desk Institute include:

  • Service Desk Manager
  • Senior Analyst to Team Leader
  • Service Desk Analyst
  • Customer Satisfaction Surveys
  • Service Level Management 
  • Effective Communication Skills
  • Maximizing Self-Service Adoption
Show all courses with Service Desk Institute

Courses

Open / Scheduled
IT - Computer Skills Length Price Location Reviews
Making Sense of Metrics and Reporting training course 1 day 520 GBP London
Sales
Customer Service
Customer Satisfaction Surveys 1 day 520 GBP Distance          
(1)
Effective Communication Skills training course 1 day 555 GBP London          
(1)
Maximising Self Service Adoption training course 1 day 468 GBP London
Senior Analyst to Team Leader training course 2 days 761 GBP Manchester          
(1)
Service Desk Analyst training course 3 days 1,157 GBP London          
(1)
Service Desk Manager 4 days 1,814 GBP Birmingham          
(1)
Service Desk Manager training course 1 day 520 GBP Distance          
(1)
Virtual Service Desk Manager 4 days 1,814 GBP Distance
Company-Specific / In-House
Sales
Customer Service
Service Desk Manager - In-house 4 days Nationwide
e-learning / Online / Distance
Business & Management
Management Development
Virtual Service Level Management training course 1 day 555 GBP Distance
IT - Computer Skills
Virtual Customer Satisfaction Surveys training course 1 day 555 GBP Distance
Virtual Senior Analyst to Team Leader training course 2 days 796 GBP Distance
Virtual Service Desk Analyst training course 3 days 1,192 GBP Distance

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Contact

Service Desk Institute

21 High Street, Green Street Green, Orpington
BR6 6BG Kent

 Show phone number
www.servicedeskinstitute.com


Reviews

Stephen Alexander, Service Desk Analyst, Audatex   |   06/09/2017
A wonderfully passionate & enthusiastic presentation, personality and execution of the course.
          (5)
Chris Mills, Senior Team Lead, Veolia   |   01/08/2017
The trainer was very knowledgeable in all aspects of the course and presented it very well
          (5)
Rahul Chauhan, Service Desk Team Leader, Next   |   01/08/2017
The quality of the information delivered out to us was very informational, direct and straight to the point with good explanations
          (5)
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