Administration Diploma

The Administration Diploma training course is designed to cover the following units:

1. CPD Accredited -Administration Course (Classroom training in London)

Policies and Legislation for an Office Administrator

• The importance of policies and procedures to an organisations
• Health and Safety legislation and our responsibilities
• Legislation and compliance for an Administrator
• An overview equal opportunities, diversity and Human Resources
• Staff codes or practice, handbooks etc.

Communication Skills for an Office Administrator

• Preparation of professional business documents, letters, emails etc
• Telephone skills
• Effective professional communication skills
• Client care skills and being a point of contact for clients

Working effectively in an office

• Understanding the purpose of organisational charts, objectives, missions and other organisational aims.
• Time management to meet deadlines and dealing with stress
• Filing and record keeping; an overview of the impact of Data Protection

People skills of a successful Office Administrator

• Team working skills
• Being proactive in your role

Business and Financial Skills for an Office Administrator

• Understanding targets and budgets for an office
• An introduction to management concepts

Career Development

• CV and Careers Workshop to assist delegates in expanding job options and undertand how to develop their careers.

This Administration course is delivered by an experienced trainer, through interactive discussion and practical exercises.

The part of the course is taught with a combination of interactive, practical exercises and theory.

2. CPD Accredited - Microsoft Office Training

• Three Microsoft Office Training Courses to Proficient Level: (you choose which three) from Excel, PowerPoint, Access, Word and Outlook.

The training material is accredited and on successful completion of the training program, CPD Accredited Certificates are issued. This professional qualification opens career opportunity and build confidence for performance in your roles. The Diploma is a very complete training course that offers delegates the ability to gain the full array of skills for a successful career in Office Administration.