Administration Diploma

The Administration Diploma training course is designed to cover the following units:

1. CPD Accredited -Administration Course (Virtual Classroom training)

Policies and Legislation for an Office Administrator

• The importance of policies and procedures to an organisations
• Health and Safety legislation and our responsibilities
• Legislation and compliance for an Administrator
• An overview of equal opportunities, diversity and Human Resources
• Staff codes of practice, handbooks etc.

Communication Skills for an Office Administrator

• Preparation of professional business documents, letters, emails etc
• Telephone skills
• Effective professional communication skills
• Client care skills and being a point of contact for clients

Working effectively in an office

• Understanding the purpose of organisational charts, objectives, missions and other organisational aims.
• Time management to meet deadlines and deal with stress
• Filing and record-keeping; an overview of the impact of Data Protection

People skills of a successful Office Administrator

• Team working skills
• Being proactive in your role

Business and Financial Skills for an Office Administrator

• Understanding targets and budgets for an office
• An introduction to management concepts

Career Development

• CV and Careers Workshop to assist delegates in expanding job options and understanding how to develop their careers.

This Administration course is delivered by an experienced trainer, through interactive discussion and practical exercises.

The part of the course is taught with a combination of interactive, practical exercises and theory.

2. CPD Accredited - Microsoft Office Diploma for an Administrator - Online training course

• Three Microsoft Office Training Courses to Proficient Level: (you choose which three) from Excel, PowerPoint, Access, Word and Outlook.
• Our Microsoft Office training is provided in partnership with Microsoft Platinum Partners. They have a state of the art online training system. It contains a virtual tutor to instruct you, provide exercises and give you feedback. This enables flexible online learning that you can take at your convenience without losing interactivity.

The training material is accredited and on successful completion of the training program, CPD Accredited Certificates are issued. This professional qualification opens career opportunities and builds confidence for performance in your roles. The Diploma is a very complete training course that offers delegates the ability to gain the full array of skills for a successful career in Office Administration.