Office Manager

Course summary
Length: 5 days
Price: 899 GBP
Location: London
Next available date: Contact Souters for more information - London
Provider: Souters plus
Course type: Open / Scheduled

Course Description

Office Manager Course

Office Manager Course - A 5-Day Office Admin Training Course in London

This comprehensive five-day training course in Office Admin and Management is designed to provide an intense exposure to the varied skills needed by an office manager in a diverse, small to medium sized business. 

Our experienced trainers will  provide delegates with confidence and the ability to perform efficiently within their companies.

The course is highly practical and includes lectures, presentations and practical exercises that will enable course attendees to develop their expertise in Office Management. 

This Office Manager Course is accredited by the CPD Institute, which accredits high quality professional training course that lead to real professional and career development.

Suitability - Who should attend?

The Office Manager training course is suitable for administration staff looking to become a supervisor or office manager; existing office managers looking to enhance on the job performance and knowledge/skill base.

Course pre-requisites: Some office experience; good general education.

Outcome / Qualification etc.

By completing this training course, delegates will gain an increase in confidence and improved on the job performance. They will also be provided with a Certification for successful completion.

Training Course Content

The Office Manager Course is designed to cover the following units:

The course comprises a mixture of theory, interactive sessions and practical exercises. Key areas covered in the first three days of the course are:

Key areas covered in the first two days of the course are:

  • Policies and procedures of organisations
  • Effective Business letter writing
  • Preparation of Business letter, emails, faxes etc
  • Explanation of organisational charts
  • Health and Safety in the office
  • Legislation and related compliance
  • Customer facing skills
  • Staff codes or practice, handbooks etc.
  • IT equipment; communications equipment.
  • Effective Team working
  • Budgets and target setting
  • Explanation of management styles
  • Filing and keeping organisational records
  • Equal opportunities and diversity in the workplace
  • Management of time

From Day 3:

The key functions of an Office Manager

  • Understand why your role is important.
  • Key duties and skills
  • What is an Office Manager?  The role defined.

Setting objectives

  • Why are objectives important?
  • How to set objectives for your team
  • How to  co-ordinate with higher level  objectives


  • Learn the finer points on why effective communication is so important; become an effective communicator and leader
  • Learn the importance of assertiveness in performing your role
  • Assertive versus Passive behaviour

Confidence building – get your own “can do” mindset!

  • How to build your self-confidence and become a more effective performer and leader
  • Lead through example
  • Learn how to spread this confidence  into the wider team

Business acumen

  • Negotiate effectively
  • Get the most out of your budget
  • Decision making techniques
  • Problem solving

Handling difficulty

  • Manage stress in yourself and the team
  • Effective conflict management

Leadership - Be a great team leader; discover how your team can reward you.

  • Delegation and supervision
  • Team working and leadership
  • Motivation- how to  find the magic touch
  • Importance and application  of objectives in team and group dynamics
  • Working well with colleagues
  • Coaching as a tool

Managing time – get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation
  • Organising the team

Knowledge of related functional areas

  • HR (Human Resources) functions and activities
  • Project management and planning - an overview.

The importance of the client

  • Why are customers so important
  • How to keep this  in focus
  • Complaint handling

Your future career


The cost of the Office Manager Course with Souters is £899 per person.

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Provider: Souters

Souters deliver PA, Secretary and Business Administration and Communication training courses in the heart of London

Souters is a renowned training provider that has been successfully delivering PA courses, Secretarial courses, Office Manager and Administration Courses, Legal Secretarial courses, as well as Bookkeeping, Finance and Microsoft Office Training, since it was founded in 1988. Located in...

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Contact information for Souters


32 Ludgate Hill
EC4M 7DR London

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Reviews by course attendees

Participant   |   01/02/2016
Very helpful. premises is alright.
Participant   |   01/02/2016
Thoroughly enjoyed and felt engaged throughout. Premises were good, no distractions.
Participant   |   01/02/2016
I really took a lot from the office manager trainer, which here took ideas for my personal goals and work goals.
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