Professional Receptionist

Course summary
1 day
269 GBP excl. VAT
Online courses
Next available date: Virtual Classroom - Online courses
Professional Training
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Course description

Professional Receptionist Course - CPD Accredited Course - Souters

This CPD Accredited Professional Receptionist Course is delivered in an interactive virtual workshop environment with an experienced live trainer. The trainer will provide you with full support and guidance throughout your training in order to get you ready to perform well on your job.

The course completely covers all of the key areas required to be an effective and successful Receptionist in an office or corporate environment.


  • Covers all aspects of Corporate or Professional Receptionist roles.
  • Greater confidence in your role and more effective at work.
  • Increased job options with your enhanced CV and Qualifications.
  • CPD Certification as a Professional Receptionist to enhance your CV.
  • An awareness of how you can continue to progress your career.

This course is also delivered virtually.

This course is taught in a Virtual classroom by an experienced tutor, who will use a mixture of theory, interactive sessions and practical exercises.

Please contact the provider for more information.

Suitability - Who should attend?

This course is suitable for anyone looking to get a job as a Receptionist or for any similar roles across different industries.

Outcome / Qualification etc.

Successful completion of the course will result in a recognised and accredited CPD Professional Receptionist Certificate being awarded.

The CPD qualification demonstrates to employers that you have the necessary skills and knowledge to perform well for the job. Overall, it will strengthen your CV to increase your job options significantly.

Training Course Content

Course Contents

The best way to meet and greet clients and guests

  • How to improve our image and make the best impact on first meeting
  • Develop relationship with repeat Visitors
  • Ensure that you demonstrate recognition of the Client’s needs
  • Client Care skills
  • Manage the reception area and Manage Expectations colleagues and visitors

Multi-tasking on the job

  • How to handle Telephone and face to face enquiries simultaneously
  • Organise and Prioritise your roles to meet deadlines
  • Organise and Prioritise the administrative function of Reception
  • How to manage stress under pressure and transmit a good image at all times

Communication Skills and Client Care Skills

  • Methods to remain friendly and positive
  • Transmit  a Positive Message to your visitors in all aspects of soft skills, body language and tones.
  • How to make your voice and tone effective in dealing with visitors
  • Soft skills and self-awareness to focus on empathising with Clients
  • Deliver a high quality professional image in all aspects.

Dealing with Issues, Conflict and other problems

  • How to handle confrontational and abusive situations
  • Deal with problematic or difficult situations
  • Deliver message diplomatically and Managing Expectations
  • Remain Assertive and Confident

Telephone Management and The Correct Telephone Techniques

  • Using a good Tone and Language
  • How to screen enquiries
  • How to manage calls on hold
  • How best to put enquiries on hold
  • Filter and Handle cold calls and sales calls.

Why choose Souters

Offering courses since 1988

Interest free credit financing 

Fully accredited training centre


This course costs £269.

About provider

Souters is a renowned training provider that has been successfully delivering PA courses, Secretarial courses, Office Manager Courses, Administration Courses, Legal Secretarial courses, as well as Bookkeeping, Finance and Microsoft Office Training, since it was founded in 1988. Located in...

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32 Ludgate Hill
EC4M 7DR London

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Average rating 5

Based on 1 reviews.

Secretary / Receptionist, US Airforce
I really enjoyed the people I shared the course with and including the trainer. I realised how my body language and tone has an impact on how I communicate in my job. The trainer was very good and had extensive knowledge of the subject. The transactional analysis was really amazing, I really liked that part and how it relates to my work.
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