Diploma in Office Administration and Reception - Level 4

South London College
Course summary
Professional Training
15 hours
199 GBP
Part time
Online courses
Last application: This course is available to register anytime of the year.
Course Dates
Online courses
199 GBP
This course is available anytime in anywhere.

Course description

Diploma in Office Administration and Reception - Level 4

Are you a receptionist or an office administrator looking to hone your skills to thrive within the competitive industry? Then look no more, as this course in Diploma in Office Administration and Reception – Level 4 is all you need to come away as a skilled individual with immense knowledge on office administration and reception. This course is an accredited certification that could open many doors for interested individuals, given they have a recognised qualification at level 3 or above in a related disciple.

This comprehensive course will first introduce you to the roles, duties and responsibilities of an office administrator and a receptionist. You will learn everything about these two fields from their importance within the organisation, to their role in providing administrative support, leaving no room for confusion. Working with a team is common in both roles, and hence this course also includes modules that will guide you on how to keep your team motivated and to equip them with the right tools to succeed.

Vital skills such as telephone handling skills, communication skills, meeting skills and leadership skills that are needed for a prosperous career in administration and reception will also be sufficiently trained through this course, followed by tutor guidance on how to handle a difficult customer to gain their trust and loyalty. This course will also cover the broader areas such as businness ethics, administration procedures and many more to further strengthen your knowledge on administration and reception.

The course has been endorsed under the The Quality License Scheme. This means that South London College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by South London College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications .The Quality License Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Eligible for TOTUM card - TOTUM is the #1 student discount card and app giving you access to exclusive student deals on food and fashion, tech and travel and everything in between.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Suitability - Who should attend?

Who Is This Course Aimed at?

  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Office Administration and Reception and further their career

Entry Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.

Outcome / Qualification etc.

At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03802

Training Course Content


Module 1 :- Administrative Procedure

Module 2 :- Administrative Support

Module 3 :- Telephone Etiquette

Module 4 : -Business Writing

Module 5 :- Time Management

Module 6 :- Meeting Management

Module 7 :- Taking Meeting Minutes

Module 8 :- Business Succession Planning

Module 9 :- Communication Strategies

Module 10 : -Handling A Difficult Customer

Module 11 :- Organisational Skills

Module 12 :- Business Ethics

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


Was £499

Now £199

Continuing Studies

This certificate will give your office administration and reception career the jumpstart it has always needed. You can also further expand your education with this certificate or demand for a salary increment or job promotion from your employer. 

  • Office Administrator – £17,456 per annum
  • Administrative Assistant – £16,910 per annum
  • Receptionist – £16,271 per annum
  • Personal Assistant – £25,139 per annum
  • Executive Assistant – £30,573 per annum
  • Receptionist / Telephone Operator – £15,821 per annum

About provider

South London College is a well-established Professional online education provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. South London College...

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