NCFE Level 3 Certificate in Principles of Customer Service

South London College
Course summary
220 hours
329 GBP
Part time
Online courses
Next available date: This course is available anytime in anywhere. - Online courses
Last application: This course is available to register anytime of the year.
Professional Training

Course description

Customer service is crucial to the overall success of any company or organisation across the spectrum. The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with a comprehensive overview of what it takes to work in the customer service sector. Customer service is integral to a wide range of industries. The course will explore the best principles and practices on how to deliver outstanding customer service to your customers. You will learn the fundamental concepts of customer service and how, when delivered properly, it can lead to high-level performance in the workplace. This course acts as a thorough guide on how to tackle customer complaints, retain customers and exceed their expectations.

The course will discuss key topics which include understanding the customer service environment, resolving customer problems quickly, principles of business, managing performance and conflict in the workplace and the importance of equality and diversity.

The NCFE Level 3 Certificate in Principles of Customer Service will provide you with a solid understanding of how customer service can be effectively delivered to all departments within an organisation. It is a collaborative effort and is useful to anyone who wants to have a career in an array of sectors such as retail, sports, tourism and health public service.

Eligible for TOTUM card - TOTUM is the #1 student discount card and app giving you access to exclusive student deals on food and fashion, tech and travel and everything in between.

Course Objectives

  • Provide learners with extensive knowledge that is required to gain employment in customer service roles in a wide range of sectors
  • Learn the best principles and practices of providing effective customer service, such as retaining customers, and resolving customer complaints and problems quickly
  • Understand how customer service delivery affects customer expectations

Course Description

  • Qualification type:Level 3 Certificate
  • Qualification title:NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status:Accredited
  • Level:3
  • Guided Learning Hours (GLH):220
  • Total Qualification Time (TQT):240
  • Qualification number (QN):60170736

    Suitability - Who should attend?

    Entry Requirements

    Learners will need to be over the age of 19, and must demonstrate the following:

    • Vocational or academic qualification at Level 2 or higher
    • Basic level of literacy, numeracy and ICT ability

    In order to qualify for the programme, you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment, along with the following;

    • Proof of educational qualifications
    • You must provide an identification document such as a passport or a driving license.

    Upon submission of the documents, your application will be reviewed. If you fail to meet the entry requirements of the programme, your application will not be accepted.

    Outcome / Qualification etc.

    Those who successfully complete the course will be awarded the NCFE Level 3 Certificate in Principles of Customer Service Certificate. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.

    Awarding Body

    CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership. NCFE is a National Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

    Training Course Content


    Getting Started
    Qualification Specification
    Awarding Body Registration
    Understand the Customer Service Environment [R/507/5627]
    Principles of Business [L/507/4329]
    Understand how to Resolve Customer’s Problems or complaints [D/507/5565]
    Understand Customers and Customer Retention [K/507/5634]
    Understand How to Monitor customer Service Interactions and Feedback [M/507/5568]
    Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337]
    Understand how to Manage Performance and Conflict in the Workplace [D/507/5646]

    Access Duration

    The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

    Method of Assessment

    To be awarded the NCFE Level 3 Certificate in Principles of Customer Service, learners are required to successfully complete 4 mandatory units and 3 optional units.

    Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence, which demonstrates the achievement of all the learning outcomes and assessment criteria.


    Was £499

    Now £329

    Continuing Studies

    Once you successfully completed the NCFE Level 3 Certificate in Principles of Customer Service, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. You can use this qualification to demonstrate your expertise in customer service to potential organisations. Individuals can also progress to the NCFE Level 3 Diploma in Customer Service and NCFE Level 4 NVQ Diploma in Customer Service. The qualification provides an introduction to the skills, qualities and knowledge that may be required for employment across multiple industries. The average UK salary per annum for a few job roles is given below. The qualification is suitable for individuals who want to gain employment in the following sectors.

    • Customer Service Manager - £28,329 per annum
    • Customer Service Supervisor - £8.00 per hour
    • customer Service Team Leader - £23,771 per annum

    About provider

    South London College is a well-established Professional online education provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. South London College...

    Read more and show all courses with this provider

    Request info

    Fill out your details to find out more about NCFE Level 3 Certificate in Principles of Customer Service.

      Contact the provider

      Get more information

      Register your interest

    Request information

    Find out more about this NCFE Level 3 Certificate in Principles of Customer Service course - simply fill out your details:

    Find a course for you!

      Read the course
     summary on this page

     Fill in your details and Request information

     Receive all the info you need

    Find more courses here