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Caring for your Customer (In-House)

SquareOne Training
Course summary
1 day
English
Nationwide
Next available date: Enquire for more information - United Kingdom
Corporate Training for Teams

Course description

Caring for your Customer

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

During the day delegates will use a variety of interactive and thought provoking exercises.

Training Course Content

By the end of the event, delegates will have;

  • Appreciated the importance of great customer service from their point of view, the customer's and the company.
  • Reflected on how the attitude and qualities of an individual is the key to providing excellent customer service.
  • Considered the differences between good and excellent customer service provision.
  • Produced an action plan of their own approach to customer service delivery and identified areas for improvement.
  • Demonstrated good customer service in the workplace and looked at reasons for inconsistency.
  • Looked at handling conflict in delivering excellent customer service.

Why choose SquareOne Training

25 years' experience of delivering quality IT Training Services

All trainers Certified Microsoft Office Trainer (MOS) or higher

Public and in-house training throughout the UK

Expenses

This course is delivered on an in-house basis and is tailored to meet the specific requirements, interest and needs of any organisation or audience. For a custom training quote for your company, please give us a call on 0151 650 6907.

About provider

SquareOne Training - In-house IT & Computer Training

SquareOne Training

SquareOne Training is an internationally renowned IT Training company who create inspiring, motivational and cost effective training services which bring about tangible improvements in productivity. They specialise in providing classroom courses, Microsoft upgrade training, IT consultancy and large-scale rollout support...


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Contact info

SquareOne Training

2 Tower Road
CH41 1FN Birkenhead

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www.squareonetraining.com


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