Modelling Business Processes

(Course includes examination fee)

On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all these courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.

We'll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It's the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.

Topics covered include:

• Key concepts in business process modelling
• Modelling the organisation
• Modelling 'As Is' processes
• Analysing tasks
• Human aspects of performance
• Managing and measuring processes
• Process improvement and redesign
• Discuss implications of implementing models

The organisational view

• The business environment
• Types of customer
• Value chain analysis and value propositions

Modelling business processes

• 'As is' business process models
• Business events and business rules
• Timescales

Analysing tasks

• Identifying tasks
• Documenting tasks
• Defining steps in the task
• Decisions and business rules

Human aspects of performance

• Support required
• Standards
• Skill requirements
• Feedback and consequences

Managing and measuring processes

• Organisation vs. customer expectations
• Customer value expectations
• Departmental and process measures

Process improvement and redesign

• 'To be' business process models
• Process problems:
  • Process disconnects
  • Handoffs and delays
  • Lack of IT support

• Process redesign patterns
  • Re-engineering
  • Simplification
  • Value-added
  • Automation

Implementation issues

• Organisation design
• People issues
• Procedure design
• Managing change

IT support for business processes

• Defining IT requirements from process models

During this two day course you'll receive all the training you need to prepare for the BCS Modelling Business Processes certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of business process modelling techniques to the test. A pass means you're another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts. One last thing; this course is also approved as consistent with the IIBA BABoK version 3.0 and enables participants to develop SFIA skills BPRE, levels 5 and 6.

Reviewed: October 2019