Assertiveness at Work

Course summary
1 day
311 - 475 GBP excl. VAT
Open / Scheduled
Next available date: 13/11/2019 09:30 - London
Course Dates
13/11/2019 09:30  (English)
364 GBP
12/02/2020 09:30  (English)
311 GBP
27/03/2020 09:30  (English)
475 GBP
13/05/2020 09:30  (English)
475 GBP
25/06/2020 09:30  (English)
475 GBP
12/08/2020 09:30  (English)
475 GBP
STL courses

Assertiveness at Work

Courses never cancelled. Restaurant lunch. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Suitability - Who should attend?

This course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

You may also wish to consider one of our problem solving training or emotional intelligence in the workplace training courses.

Training Course Content

Assertiveness in context

The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertiveness?
Triggers and responses

Assertiveness and us

Our assertive rights
How others see us
Body language
What we say, how we say it

Assertiveness in action

Planning ahead
Saying Yes and No
Giving and receiving feedback
Dealing with manipulation

Assertiveness Strategies/Tools

Assertive approaches
DESC assertive script

The work context

Making choices, taking control
Action planning


List price £475 per delegate. Promotional rates apply: see event listings for current prices. On-site training also available: Contact us.

Provider: STL

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Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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